Operations Manager

GroupM; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading global company seeks an Operations Manager for its OpenDoor team in London. The role focuses on operational success for Amazon's diverse businesses, ensuring delivery excellence through collaboration, process development, and effective management of workflows. Interested candidates will benefit from unparalleled access to industry-leading tools and mentorship opportunities.

Benefits

Unparalleled access to a leading global company

Mentorship and training from experienced professionals

Development of analytical skills in a data-driven environment

Qualifications

• Operational experience and project management skills required.
• Strong organizational skills with experience in process development.
• Preferred media background with understanding of agency functions.

Responsibilities

• Support Operations Director in achieving operational success.
• Manage efficient workflows and client transformation initiatives.
• Coordinate with internal teams for timely implementation.

Skills

Operational experience

Project management skills

Organizational skills

Communication skills

Job description

OpenDoor I Operations Manager

PURPOSE

The purpose of this document is to help prospective team members better understand the role and responsibilities of the Operations Manager at OpenDoor, WPP's bespoke global operating model for Amazon.

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources, and skills to provide an integrated offer of communications, experience, commerce, and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. That’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon—building on their respective strengths and visions. Whether at WPP or Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact—to innovate, learn, thrive, and occasionally fail too.

The OpenDoor partnership model is built to deliver next-level productivity, fueled by our industry-leading approach to People, Platforms, and Process. It spans across all WPP agencies and disciplines such as media, business consultancy, communications, brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s 16 Leadership Principles and WPP’s core values of Open, Optimistic, and Extraordinary. When WPP’s Creative Transformation meets Amazon’s customer-centric approach, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, you join a cross-functional team partnering with one of WPP’s top five global clients, challenging yourself and the world daily, working on ambitious opportunities in marketing, tech, media, business, and creativity.

ABOUT THE ROLE

We are seeking a talented and enthusiastic individual to join our OpenDoor team as an Operations Manager. This is a full-time position based in London. The role is crucial in supporting WPP's mission to ensure consistency, delivery excellence, and top-tier service for Amazon across its diverse businesses, including XCM, Prime Video, and RMI.

RESPONSIBILITIES

• Support the Operations Director in the operational success of the client account, ensuring efficient and effective workflows.
• Support client transformation initiatives in EMEA, focusing on automation and simplification.
• Assist in system development and migration projects.
• Implement and govern efficient ways of working.
• Manage daily workload and business tasks within the Operations team, including process documentation and data management.
• Collaborate with the Regional Operations Lead to provide documentation and process clarity.
• Coordinate with internal and external teams (Tech, Buying, Planning, Finance, Media) to ensure timely and efficient plan implementations.
• Manage monthly finance processes, reporting, and continuous improvement initiatives.

QUALIFICATIONS

• Operational experience and project management skills.
• Strong organizational skills and process development experience.
• Results-oriented with the ability to manage upward.
• Media background and understanding of agency functions preferred.
• Excellent communication skills for relationship building.

BONUS POINTS

• Proactive, organized, with keen attention to detail.
• Strong stakeholder rapport-building skills.
• Analytical mindset and information digestion skills.
• Open-minded with solution assessment capabilities.
• Self-motivated to improve processes and flag issues early.
• Ability to create and share templates and processes across markets.

BENEFITS OF OPENDOOR

• Unparalleled access to a leading global company.
• Mentorship and training from experienced professionals.
• Use of industry-leading tools and platforms.
• Development of analytical skills in a data-driven environment.
• Global impact and influence on marketing’s future.

HOW TO APPLY

Interested candidates should submit their resume and cover letter to [email protected] by [application deadline].

We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Amazon x WPP Confidential