Operations Manager

Carlisle Support Service; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a highly motivated Operations Manager to oversee the daily operations of prestigious contracts. This role involves ensuring high standards of service delivery, customer satisfaction, and compliance with contractual obligations. The ideal candidate will possess strong leadership and organizational skills, managing teams effectively while liaising with clients and stakeholders. Join a market-leading brand that values equality, diversity, and inclusion, and embark on an exciting career journey filled with recognition and progression opportunities. If you are ready to make an impact in the cleaning services sector, this is the opportunity for you.

Benefits

Health and Wellbeing Plans

23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Car Allowance

Qualifications

• Proven experience in an operations or management role.
• Excellent leadership and team management skills.

Responsibilities

• Oversee daily operations of key contracts ensuring efficient service delivery.
• Lead and manage cleaning teams, ensuring training and motivation.
• Monitor budgets, staffing levels, and compliance with regulations.

Skills

Leadership

Team Management

Organisational Skills

Client Liaison

Compliance Management

Education

Experience in Operations Management

Tools

MS Office Suite

Reporting Tools

Job description

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Job Introduction

The benefits

1. Health and Wellbeing Plans
2. 23 days paid holiday increasing to 25 after 2 years
3. Discounts and Cashbacks
4. Paid Volunteering days
5. Employee Assistance Program
6. Refer a Friend Scheme
7. Cycle to Work Scheme
8. Car Allowance

The role

Carlisle Cleaning is seeking a highly motivated and experienced Operations Manager to oversee the day-to-day running of our prestigious contracts. The Operations Manager will be responsible for managing all operational aspects of the contracts, ensuring high standards of service delivery, customer satisfaction, and compliance with contractual obligations. This role requires strong leadership, organisational skills, and the ability to liaise with clients, staff, and other stakeholders effectively.

Your core role will include but not be limited to the following activities:

1. Oversee the daily operations of key contracts, ensuring the efficient delivery of cleaning services to meet or exceed client expectations.
2. Lead and manage the cleaning teams, ensuring they are well-trained, motivated, and performing at their best.
3. Serve as the primary point of contact for the clients.
4. Ensure full compliance with contract specifications, industry regulations, health and safety legislation, and company policies.
5. Conduct regular site audits and inspections to monitor standards of cleanliness, adherence to contract requirements, and identify areas for improvement.
6. Manage staffing levels, recruitment, onboarding, training, performance reviews, and disciplinary actions as necessary.
7. Monitor and manage budgets, including labour costs, consumables, equipment, and vehicle allocations in line with contract requirements.
8. Build strong working relationships with clients, attending regular contract review meetings and promptly addressing service concerns or escalations.
9. Support mobilisation and demobilisation of contracts, ensuring smooth transitions and minimal disruption to services.
10. Implement and monitor quality assurance programmes, including use of technology platforms for real-time reporting and performance tracking.
11. Drive continuous improvement initiatives, promoting innovation and sustainable practices within cleaning operations.
12. Provide operational reports and KPI updates to senior management and clients as required.
13. Ensure all staff operate safely and efficiently in high footfall or public environments, including public toilets and high-profile civic spaces.
14. Respond effectively to urgent cleaning requirements and incidents, coordinating resources and maintaining service excellence.

The ideal candidate

• Proven experience in an operations or management role.
• Excellent leadership and team management skills.
• Proficient in using office software (MS Office Suite, etc.) and reporting tools.
• A valid driver's license.

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.

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