Operations Manager

Job Summary

Introduction

The Practice is going through a period of transformation and development and this is a new role as part of the change. The successful candidate is expected to embrace and embed the Practice ethos, mission, and vision with regards to Caring.

Specifically, the role of the Operations Manager is to provide reception, administrative, operational and management support to the Leads for Reception & Administrative Services, as well as the wider reception and admin team. As Operations Manager, you will also oversee the day-to-day management of the 2 practice sites supported by the Practice Leads. You will oversee the response to a wide range of questions and enquiries, seeing them through to a satisfactory response. You will have excellent communication skills and the ability to manage a varied and busy workload. You will ensure all practice staff are compliant with agreed procedures, protocols and time-scales, reporting to the Partners and or Head of Practice Strategy as appropriate.

Main Duties of the Job

Role and Responsibilities

Patient Demand Management:

• Analyse patient demand across both sites.
• Develop strategies to improve patient access and reduce waiting times.

Premises Management and Equipment:

• Manage opening and closing procedure, and drugs and fridges with Nurses.
• Coordinate minor premises repairs.
• Oversee cleaning contract as necessary.

General:

• Be able to amend and add sessions to EMIS.
• With the HR Manager be prepared to on board new staff.
• Provide support to all team members.
• Attend training courses and meetings as required.

Practice Policies:

• Assist the HR Manager with preparing practice policies and ensure teams receive refresher training.

Practice Team:

• Manage the operational requirements of the Practice relating to the reception and admin team.
• Organise staff appraisals, probation meetings, and absence management.
• Assist with interviews and recruitment.
• Be involved in the training and mentoring of new staff, and students.
• To be involved in the administration of annual leave.

Training and Development:

• Lead contact with HR Manager for E-learning Support. Record and set up staff training to ensure mandatory training is completed.

Meetings:

• Create agendas, take minutes and document meetings where appropriate. Organise internal meetings, and note attendees and non-attendees.

Governance Activities:

• Assist with the Practices compliance in Information Governance, CQC, security and health and safety.

About Us:

Burney Street Practice is one GP Practice that operates from two sites in the Boroughs of Greenwich and Lewisham, less than a 10 minute walk from each other.

The practice is managed by 3 GP Partners, supported by a Patient Services & Complaints Manager, a Governance Manager and a HR Manager.

Additional team members are salaried GPs, a nursing team, and administrative and reception team members as well as Primary Care Network and community staff.

What We Require:

We are looking for an excellent Operations Manager to join our team. Ideally we would prefer someone who has GP experience or experience of working in a medical environment, but we would still welcome applications from someone who has no experience, but is willing and quick to learn.

Our ETHOS:

"Caring for our patients, caring for each other, caring for self":

Date Posted: 22 April 2025

Pay Scheme: Other

Salary: £18 to £22 an hour Depending on experience

Contract: Permanent

Working Pattern: Full-time

Reference Number: A3762-25-0003

Job Locations:

48 Burney Street, Greenwich, London, SE10 8EX

The Wallace Health Centre, Lewisham, SE8 3BX