Operations Manager

Compass Group; London; On-site; GBP 30,000 - 60,000; Full time

Job description

We pride ourselves on delivering exceptional catering services that exceed our clients' expectations. With a commitment to quality, sustainability, and innovation, we create memorable experiences. We are currently seeking a dynamic Operations Manager to join our team and play a crucial role in our continued success.

Role Overview:

As the Operations Manager, you will be responsible for overseeing the day-to-day operations of our contract catering services. You will work closely with the team to ensure that our service delivery is aligned with client needs and company objectives. Your leadership and expertise will be key in optimising operational efficiency, managing budgets, and fostering strong client relationships.

Key Responsibilities:

1. Oversee all aspects of catering operations, ensuring high standards of food quality, safety, and service delivery.
2. Assist in developing and managing budgets, monitoring expenses, and implementing cost-control measures to achieve financial targets.
3. Build and maintain strong relationships with clients, addressing their needs and ensuring satisfaction with our services.
4. Lead and motivate a diverse team, providing training, support, and performance management to enhance productivity and engagement.
5. Implement and maintain quality assurance programs to ensure compliance with health and safety regulations and company standards.
6. Identify opportunities for operational improvements and efficiencies, driving initiatives that enhance service delivery and profitability.
7. Provide regular reports to the Accounts Director on operational performance, client feedback, and financial metrics.

Qualifications:

1. Proven experience in operations management, preferably within the catering or hospitality industry.
2. Strong financial acumen with experience in budget management and cost control.
3. Excellent leadership and team management skills, with the ability to inspire and develop staff.
4. Exceptional communication and interpersonal skills, with a focus on client service.
5. Strong problem-solving abilities and a proactive approach to operational challenges.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

1. Contributory pension scheme
2. Grow your career with our Career Pathways and MyLearning programmes
3. Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
4. Exclusive travel discounts with TUI, Expedia, Booking.com and many more
5. Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
6. Up to 44% off cinema tickets to enjoy your favourite blockbuster
7. Receive cash rewards every time you spend and use them on a wide range of brands
8. Unwind with us with free wellness, mindfulness and exercise classes
9. You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/0302/93640001/52712688/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!