Operations Manager

Serco Limited; London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A prominent service management firm in London is seeking an Operations Manager to lead their environmental services contract. The ideal candidate will manage multiple departments, ensure compliance with health and safety policies, and drive operational improvements using performance metrics. Competitive salary offered between £45,000 and £50,000 per annum, along with generous holiday and pension benefits.

Benefits

Up to 25 days holiday plus bank holidays

Up to 6% contributory pension scheme

Training and development opportunities

Health and wellbeing programs

Retail discounts

ShareSave scheme

Employee networks and volunteering opportunities

Qualifications

• Proven experience as an Operations Manager or similar role.
• Ability to oversee and motivate teams effectively.
• Strong understanding of operational performance metrics.

Responsibilities

• Lead and manage the environmental services contract.
• Implement performance measurement processes with KPIs.
• Ensure compliance with health & safety policies.
• Oversee daily service operations.

Skills

Experience in managing multiple departments

Leadership and motivational skills

Health & safety compliance

Education

Management Level 5 or equivalent

Tools

IOSH Managing Safely qualification

CPC Licence

COTC qualification

Job description

Serco Limited

Working Hours:

Full time, permanent, 40 hours per week, Monday - Friday, 8am - 4.30pm

Location:

Twickenham, TW2 7SG

Salary:

£45,000 - £50,000 per annum, depending on experience

About Us:

Serco’s Environmental Services provide comprehensive waste and recycling services, ensuring streets, homes, and businesses are kept clean and safe. Our dedicated team strives to deliver exceptional customer service to the community.

Job Role:

We are seeking an Operations Manager to lead and manage a local authority environmental services contract, within a demanding commercial environment.

Main Responsibilities:

1. Implement performance measurement processes using KPIs to drive operational improvements.
2. Manage health & safety culture in compliance with policies and legislation.
3. Conduct team meetings, monitor targets, and submit reports.
4. Provide leadership to motivate staff and achieve objectives.
5. Oversee daily service operations for optimal performance.
6. Ensure staff training for safe and cost-effective service delivery.
7. Manage the structure and operation of the responsible business areas.

Requirements:

1. Experience as an Operations Manager or similar in managing multiple departments.
2. Management Level 5 or equivalent experience.
3. IOSH Managing Safely qualification (desirable).
4. CPC Licence (desirable, but must be obtained within 18 months).
5. COTC qualification (desirable, but must be obtained within 18 months).
6. Experience managing direct and indirect reports.

Benefits:

• Up to 25 days holiday plus bank holidays
• Up to 6% contributory pension scheme
• Training and development opportunities
• Health and wellbeing programs
• Retail discounts
• ShareSave scheme
• Employee networks and volunteering opportunities

About Serco:

We serve various sectors including Justice, Healthcare, Defence, and more. We are committed to diversity and inclusion, holding the Gold Standard for inclusive employment. We encourage applications from all qualified candidates.

Application:

Interested? Apply today or contact 0345 010 4000 for assistance.