Operations Manager

Churchill Services; London; On-site; GBP 45,000 - 50,000; Full time

Job summary

Churchill Services is searching for a Cleaning Operations Manager to oversee contracts in central London. This role involves leading a team, driving service quality, and ensuring client satisfaction through innovative strategies. The ideal candidate will have a strong background in operations management, with a focus on collaboration and continuous improvement.

Benefits

Employee ownership

33 days holiday

Company sick pay

Enhanced maternity and paternity pay

Flexible benefits

24/7 access to GP services

Life assurance cover

Paid volunteering days

Ongoing learning opportunities

Recognition and awards programmes

Qualifications

• Proven leadership experience with the ability to coach and inspire managers.
• Strong commercial acumen and understanding of financial management.
• Experience in fast-paced, high-pressure environments.

Responsibilities

• Lead operational and strategic management of cleaning services.
• Support a team of managers to drive service quality.
• Identify opportunities for operational efficiency and account growth.

Skills

Leadership

Client Relationship Management

Strategic Planning

Problem Solving

Commercial Acumen

Job description

Covering contracts in central London
£45,000 to £50,000 per annum + company car or car allowance

We're looking for a collaborative and people-focused Cleaning Operations Manager to oversee operations across a group of housing association contracts in central London.
In this role, you'll lead and support a team of three field-based Account Managers, helping them to deliver excellent service while maximising the performance of their contracts.

You'll take a hands-on approach - combining site visits with strategic planning - to ensure consistency, innovation, and client satisfaction across your portfolio.

In addition to your core responsibilities, you may also be involved in supporting new business mobilisation and innovation projects across Churchill Services Group, contributing your operational expertise to help shape best practices across the wider team.

What we offer you

As one of the UK's fastest-growing specialist FM providers, you'll have opportunities to grow your career as we grow our business.

Our benefits include:

• Employee ownership - share in our future success
• 33 days holiday (including bank holidays)
• Company sick pay
• Enhanced maternity and paternity pay
• Flexible benefits - including the option to purchase up to 5 additional days of holiday
• 24/7 access to GP services, plus mental health, financial, and legal support
• Life assurance cover
• Two paid volunteering days each year - from beach cleans to community work
• 250+ perks and exclusive deals and discounts
• Ongoing learning through apprenticeships, training, and development opportunities
• Recognition and awards programmes throughout the year
• A people-first culture led by our Mosaic committee and Mental Health First Aiders, who champion Wellbeing, Equity, Diversity and Inclusion

As a Cleaning Operations Manager, you'll be:

• Lead the operational and strategic management of cleaning services across the region, ensuring effective and efficient service delivery.
• Support and empower a team of managers, working alongside them on-site to drive service quality, client satisfaction, and contract retention.
• Analyse performance data and develop tailored operating strategies that align with business objectives and client needs.
• Oversee client relationships, ensuring consistent engagement, while also driving innovation and supporting the mobilisation of new contract wins.
• Identify and implement opportunities for continuous improvement, operational efficiency, and account growth.

As a Cleaning Operations Manager, you'll have:

• Proven leadership experience, with the ability to coach, support, and inspire managers to achieve excellent results.
• A proactive, solution-focused mindset, able to remain calm and adaptable in a fast-paced, high-pressure environment.
• Experience working with a range of client groups - ideally including commercial, local authority, and education sectors.
• Strong commercial acumen with a sound understanding of financial management, health and safety, and confident IT skills.
• A values-driven approach - passionate, adaptable, trustworthy, and open to innovation and continuous improvement.

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We're happy to help.

Please note: Security clearance (DBS) is required for this role.

Keywords:

Cleaning Operations Manager