Operations Manager

Hyatt Regency London Olympia; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join Hyatt Regency London Olympia as an Operations Manager, where you'll lead the successful launch of a luxurious new hotel. Overseeing all operational aspects, you will ensure guest satisfaction and uphold the highest standards in hospitality while benefiting from numerous employee perks and career progression opportunities.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for you, family, and friends

Complimentary business attire laundering

Meals on duty

Headspace membership

50% discount on food and beverages at selected Hyatt Hotels

Continuous learning and development opportunities

Qualifications

• Proven track record in five-star hotel operations.
• Strong leadership presence and excellent communication skills.
• Extensive experience in Rooms operations is highly beneficial.

Responsibilities

• Champion a guest-first culture and ensure luxury service delivery.
• Work with department heads to elevate guest satisfaction.
• Maintain quality, cleanliness, and ambiance across all venues.
• Ensure compliance with health, safety, and brand standards.

Skills

Leadership

Communication

Guest Satisfaction

Operational Excellence

Job description

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Operations Manager

About Hyatt Regency London Olympia

Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic convention centre built in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel-vaulted roofs of the Grand and National Halls, the new 14-acre site will feature a boutique multi-screen arthouse cinema, a 4,000-capacity music and performing arts venue, a 1,500-seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co-working spaces.

Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be 3 meeting rooms and direct connectivity to the London Olympia Convention Centre.

The role

As Operations Manager, you will report to the General Manager and play a critical role in ensuring the successful launch of the hotel. You will oversee all operational aspects, including Rooms, Housekeeping, Food & Beverage, and Culinary. As a visible and strategic leader, you will inspire teams, elevate experiences, and uphold the sophisticated standards that distinguish our hotel.

Duties and responsibilities

• Champion a guest-first culture while leading the seamless delivery of luxury service across all operational departments, ensuring every detail reflects our brand promise.
• Work closely with department heads to align strategy, elevate guest satisfaction, and deliver operational excellence.
• Maintain the highest levels of quality, cleanliness, and ambiance across rooms, dining venues, and public spaces.
• Oversee the implementation of action plans derived from guest satisfaction (HySat) and colleague engagement surveys.
• Support business planning and revenue strategies, balancing financial goals with service excellence.
• Ensure compliance with health, safety, and brand standards, while maintaining a well-run operation.
• Actively seek innovation, luxury trends, and market opportunities to ensure our operations remain competitive and distinctive.
• Support the General Manager in shaping a bold vision for the property and delivering an unforgettable guest experience, every time.
• Be a visible leader, promoting team engagement and a positive work environment.

About you

You are an experienced hospitality leader with a proven track record in five-star hotel operations. You bring strong leadership presence, excellent communication skills, and a natural ability to inspire and influence others. Extensive experience in Rooms operations is highly beneficial, and exposure to a cosmopolitan, fast-paced city such as London is a significant advantage.

Benefits of the role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt for you, your family, and friends from day one!
• Complimentary business attire laundering
• Meals on duty
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities with clear career progression across Hyatt Hotels worldwide

At Hyatt, we care for people so they can be their best. This is reflected in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining Hyatt means becoming part of a global family with over 1,150 hotels in more than 70 countries, recognized as a Great Place to Work!

We are passionate about diversity, equity, and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join a team making travel more human, connected, and sustainable. Here, everyone's role matters. Opportunities are yours to shape, and your individuality is celebrated. Hospitality is more than a job—it's a career for those who care.

Next Steps: Apply today for this Operations Manager role and start your journey with Hyatt Hotels!