Operations Manager

Houst; London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading property management company is seeking an Operations Manager for UK & Ireland to oversee daily operations, manage a dedicated team, and enhance guest experiences. The role requires strong problem-solving skills and data-driven decision making. The ideal candidate will have experience in team management and exceptional communication skills. The position offers a hybrid working model and comprehensive benefits including competitive salary and 25 days holiday.

Benefits

Competitive salary

25 days holiday

Employee discounts

Pawternity leave

Comprehensive pension plan

MacBook for business use

Qualifications

• Proven ability to address challenges and implement effective solutions.
• Strong analytical skills and data-driven mindset.
• Experience in managing and motivating a team.
• Exceptional time management skills.
• Ability to collaborate effectively with others.
• Detail-oriented and adaptable.

Responsibilities

• Own KPIs for operational performance and guest satisfaction.
• Manage and inspire a team of Operations Associates.
• Use data to identify areas for improvement.
• Build relationships with suppliers and stakeholders.
• Lead projects to enhance operational efficiency.

Skills

Problem-solving

Data analysis

Team leadership

Time management

Effective communication

Attention to detail

Tools

Excel

Google Sheets

SQL

Job description

About Houst

Houst is a leading property management company on a mission to make hosting seamless and profitable for property owners. Since launching in 2015, we've expanded into over 20 cities globally, managing short-term rentals that deliver exceptional guest experiences. We're looking for a motivated, action-oriented Operations Manager to drive operational excellence in our largest market, the UK & Ireland, and help us maintain Houst's reputation for top-quality service.

About The Role

As the Operations Manager for UK & Ireland, you'll oversee Houst's daily operations, managing a team dedicated to providing flawless guest experiences and efficient property management. This role combines strategic thinking with hands-on problem-solving, requiring someone with a bias for action who can identify issues, implement data-driven solutions, and inspire their team to achieve excellence. You'll work cross-functionally to optimise operations, lead process improvements, and ensure we exceed expectations on every booking.

Key Responsibilities

• Drive Operational Performance: Own KPIs for clean ratings, check-in success, guest satisfaction, and financial performance, using data to monitor and drive continuous improvement
• Lead and Develop the Team: Manage and inspire a team of Operations Associates, setting high standards for performance and fostering a culture of accountability and growth
• Data-Driven Optimization: Leverage data and reporting tools (Excel, Google Sheets) to identify areas for improvement, analyse trends, and make informed operational adjustments
• Supplier & Stakeholder Management: Build strong relationships with suppliers, ensuring they meet our standards, and collaborate with internal teams like Onboarding, Commercial, and Guest Experience to streamline operations
• Lead Strategic Projects: Execute initiatives that enhance operational efficiency and customer satisfaction across UK & Ireland markets, contributing to Houst's broader growth goals
• Hands-On Support: Step in where needed to support daily operations, managing inbound requests, scheduling, and supplier communications to ensure consistency and reliability
  
  

Requirements

What You'll Bring

• Proactive Problem-Solver: Strong bias for action with a proven ability to quickly address challenges and implement effective solutions
• Analytical Thinker: Skilled in data analysis and comfortable with Excel, Google Sheets, SQL and looker.
• Leadership & Team Development: Experience managing and motivating a team, with a focus on high standards and professional growth
• Organisational Excellence: Exceptional time management and prioritisation skills, capable of managing multiple projects and tasks simultaneously
• Effective Communicator: Excellent interpersonal skills, able to collaborate effectively with internal and external stakeholders to align on goals
• Resourceful & Detail-Oriented: High attention to detail, adaptable, and solutions-oriented, with a commitment to delivering quality at every level
  
  

Why Join Houst?

• Culture: Join a team that values innovation, autonomy, and continuous improvement, with regular team events and recognition for outstanding work
• Flexibility: Hybrid work model (3 days in office, 2 days remote) for work-life balance
• Growth & Development: Access to career development resources, mentorship, and training to support your professional growth
• Comprehensive Benefits: Competitive salary, 25 days of paid holiday (plus public holidays), an extra day off for your birthday, and a pension plan. Enjoy employee discounts, wellness resources, and "pawternity" leave for new pet parents
  
  

Salary Banding: £45,000 - £50,000 (DOE)

Benefits

• 25 days holiday
• Hybrid working (3 days in our London office, 2 days WFH)
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Pension - We provide a pension scheme for all permanent employees
• MacBook - for business use