Operations Manager

Service Care Solutions Ltd; London; Hybrid; GBP 52,000 - 60,000; Full time

Job summary

A leading care service organization is seeking an Operations Manager to lead a group of services supporting individuals with complex needs across the UK. This home-based position involves driving operational performance, ensuring regulatory compliance, and fostering a values-driven leadership culture. Candidates should have proven multi-site operational leadership experience and a strong background in regulated social care or healthcare.

Benefits

24/7 Employee Assistance Programme

Free online GP and health cash plan

Wagestream (early/flexible pay)

Cycle to Work scheme

Discounted gym memberships

Life Assurance

Cancer Cover

Qualifications

• Proven experience in multi-site operational leadership.
• Strong background in regulated social care or healthcare.
• Excellent people and performance management skills.

Responsibilities

• Drive services to achieve CQC/CIW ratings of 'Good' or 'Outstanding'.
• Manage budgets and deliver on key performance indicators.
• Directly manage and mentor a group of Registered Managers.

Skills

People Management

Performance Management

Compliance Frameworks Understanding

Education

Degree Qualified or Equivalent Experience

Job description

A fantastic opportunity has arisen for an experiencedOperations Managerto lead and support a group of high-performing care services across a designated region.Reporting to the Regional Director, you’ll play a key role in driving service excellence, operational performance, regulatory compliance, and strategic development. You’ll lead a portfolio of services that support children and adults with complex needs—making a meaningful impact in people’s lives every day.

This is a home-based role with regular travel across the region and the flexibility to work from a London base if preferred.

Location: Home-based/London-based with travel required
Type: Permanent
Salary: £52,000 per annum + £3,000 car allowance

The organisation is dedicated to delivering high-quality care and education services that transform lives. Operating across the UK, it supports children and adults with complex needs, helping them thrive in environments that are safe, inclusive, and aspirational.
Widely recognised for its strong people-first culture, the organisation has earned national praise as an inspiring and supportive employer - committed to building compassionate, high-performing teams that make a real difference every day.

Key Responsibilities
Quality & Governance

• Drive services to achieve and maintain CQC/CIW ratings of Good or Outstanding
• Oversee internal audits, service visits, and improvement plans
• Effectively manage complaints, safeguarding, and regulatory issues
• Champion best practice in care, training, and compliance

Financial & Commercial

• Deliver on key performance indicators including staffing, occupancy, and EBITDA
• Support budget management and cost reduction initiatives
• Collaborate with stakeholders to grow and sustain services

Leadership & People Management

• Directly manage and mentor a group of Registered Managers
• Promote development, wellbeing, and succession planning
• Foster a strong, values-driven leadership culture

Strategic Engagement

• Contribute to regional strategy and service development
• Build strong relationships with commissioners and partners
• Represent the organisation in external forums and meetings

The Person
Proven experience in multi-site operational leadership
Strong background in regulated social care or healthcare
Excellent people and performance management skills
In-depth understanding of CQC or CIW compliance frameworks
Degree-qualified or equivalent experience
Willingness to travel and stay away from home as required

Perks & Benefits

• 24/7 Employee Assistance Programme
• Free online GP and health cash plan
• Wagestream (early/flexible pay) and financial wellbeing tools
• Cycle to Work scheme & discounted gym memberships
• Access to wellness resources and National Trust activities
• Life Assurance & Cancer Cover

Why Apply?
Join a nationally recognised organisation that puts people at the heart of everything they do. You’ll be part of a passionate leadership team committed to innovation, inclusion, and positive outcomes.

This role offers genuine career development and the chance to help shape the future of social care.