Operations Manager

Defence Equipment & Support; Lincoln; Hybrid; GBP 44,000; Full time

Job summary

A government agency in Lincoln is seeking an Operations Manager to oversee service delivery and manage stakeholder relationships. The ideal candidate will have experience in operations management and continuous improvement processes, along with skills in contract and budget management. This role requires in-person collaboration 60% of the time, with flexible working arrangements available. A competitive salary of £43,100 plus pension contributions and benefits is offered.

Benefits

25 days’ annual leave

Market-leading employer pension contribution

Flexible working options

Annual performance-based bonus

Qualifications

• Experience in an Operations Management role or associated discipline.
• Evidence of continuous improvement.
• Experience managing contracts and suppliers.

Responsibilities

• Lead the team delivering in-service capability and ensuring customer requirements are met.
• Monitor service delivery and report on KPIs.
• Implement governance for service delivery aligned with DE&S requirements.

Skills

Operations Management

Continuous Improvement

Relationship Management

Contract Management

Budget Management

Job description

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Come and join us at Defence Equipment and Support (DE&S) as an Operations Manager.

As an Operations Manager you’ll work closely with industry and internal teams and be accountable for managing delivery, planning, and providing the required support. You’ll have considerable opportunity and responsibility, whilst demonstrating you are a proactive leader with a delivery focused approach. You’ll possess a continuous improvement mindset, and you’ll interpret and utilise management information and data to provide valuable business insights. You’ll encourage a culture of learning from experience, imaginative thinking and expanding mindsets, all in the pursuit of improved quality.

The role is based in our offices at RAF Waddington and we champion flexible ways of working. Regular in-person attendance is required for 60% of your working week to promote the benefits of face-to-face collaboration, alongside flexibility of hours to support work-life balance. Initially, you may be expected to attend more frequently to familiarise yourselves with the site, the team, and your role. Please note that travel to alternative sites may also be required dependent on organisational requirements.

What you’ll be doing

• Leads the team in the delivery of support for in-service capability within area of responsibility, according to the customer requirements, delivery plan, support solution, KPIs, and subsequent governance and reporting requirements
• Implements appropriate governance arrangements for the delivery of the service, aligned with DE&S, Contract and Customer requirements
• Monitors service delivery progress and delivery against customer KPIs utilising Management Information, reporting monthly through reporting drumbeat. Interprets data to identify trends, risks and issues, and continuous improvement opportunities
• Responsible for contract management activities including liaising with suppliers, monitoring and controlling performance against contractual obligations and agreed KPIs, Government Furnished Assets (GFA) management, and coordinates the drafting, tender process and assessment of tenders
• Leads the development of delivery plans, delivery approaches and procurement strategies
• Coordinates resource and cost forecasting and has oversight of Inventory Demand and Supply Planning
• Manages resource, monitors actual spend and updates forecasts accordingly to ensure the integrated support meets customer requirements within budget
• Responsible for ensuring the most cost-effective and efficient means of delivery, whilst mitigating risk and leveraging opportunities
• Leads on risk management activities, accurately assessing impact and likelihood, developing risk responses as well as prioritising, monitoring, reporting and escalating risks as necessary
• Manages assumptions and dependencies, effectively communicating changes with stakeholders
• Leads the development of business cases, and manages assurance, endorsement and approvals through the appropriate channels

Person specification

To be successful with your application, you’ll need to show that you meet the following essential criteria:

• Previous experience in an Operations Management role or associated discipline (Project Management, Supply Chain, Engineering, Business Management, Through Life Support), in a delivery environment
• Evidence of continuous improvement
• Experience of relationship management with internal and external stakeholders at all levels
• Proven ability of managing contracts and suppliers
• Experience in managing budgets, including approvals, monitoring actual spend and updating forecasts

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Core Behaviour 1: Leadership (CSBC 3)
• Core Behaviour 2: Changing and Improving (CSBC 3)
• Technical Competence 1: Contract Management (Practitioner)
• Technical Competence 2: Continuous Improvement for Optimised Support (Practitioner)

Alongside your salary of £43,100, Ministry of Defence contributes £12,486 towards you being a member of the Civil Service Defined Benefit Pension scheme.Find out what benefits a Civil Service Pension provides.

• 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
• Flexible and hybrid working options
• Market-leading average employer pension contribution of 28.97%
• Annual performance-based bonus and recognition awards
• Access to specialist training and funded qualifications
• Support for progression
• Huge range of discounts
• Enhanced parental leave schemes

Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of – and if you need any assistance with your application, just let us know.

Further Information

• Civil Service Recruitment Principles:Recruitment Principles – Civil Service Commission
• Terms and Conditions:https://bit.ly/DES-Terms-and-Conditions
• Civil Service Code:The Code – Civil Service Commission

Any personal data that you provide during the Recruitment process will be treated in accordance with the MOD Privacy Notice which can be accessedhere.

Disability Confident:

Please note as a Disability Confident Leader we want to ensure you receive any reasonable adjustments that you need throughout the recruitment process. If you do require any reasonable adjustments, you can let us know on your online application under the section ‘Please indicate and give details of any reasonable adjustments you may require during the recruitment process.’

Conflicts of Interest:

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

Things you need to know

Your application will go through the following stages of assessment:

• Pre-sift – We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.
• Sift – Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills.Please follow ourguidance on CV writingfor best chance of success.
• Interview – If you’re invited to interview, you’ll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert.

Please Note: In the event of a tied score at interview, the Order of Merit will be distinguished based on the relative importance of the assessed competencies as per the hierarchy below:

• 1st: Core Behaviour 1
• 2nd: Core Behaviour 2
• 4th: CV Review

In the event of a further tie using the method above, we reserve the right to utilise an additional assessment.

If you feel that your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance you should contact department via email:[emailprotected] .If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:Recruitment Complaints – Civil Service Commission

Ready to join us as a Operations Manager? Apply now!