Operations Manager

Victim Support; Lichfield; On-site; GBP 37,000; Full time

Job summary

Victim Support is looking for an Operations Manager to oversee key services supporting victims across Staffordshire and Stoke-on-Trent. This full-time role involves leadership of service teams, managing partnerships, and ensuring high-quality service delivery, with competitive benefits including flexible working and generous annual leave.

Benefits

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Qualifications

• Experience in a similar organization managing diverse teams.
• Strong communication and presentation skills essential.
• Understanding of Criminal Justice system preferred.

Responsibilities

• Lead service teams delivering support to victims.
• Manage service leads and volunteering activities.
• Implement business plans and engage with stakeholders.

Skills

Leadership

Communication

Teamwork

Partnership building

Job description

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We are seeking an experienced and dynamic Operations Manager to join our team in Stoke. This role is offered as office based. Regular travel will be required throughout the area. The role is full time working 37.5 hours per week usually Monday to Friday but 1 in 3 Saturdays are required on a rota basis with a alternative day off in lieu.

County/Borough Staffordshire Office location Churchill House, Regent Road, Stoke on Trent, ST1 3JJ Full time/Part time Full time Hours per week 37.5 Work schedule Usually Monday to Friday, however need to cover 1 in 3 Saturdays on a rota basis with a day off in lieu Basic Salary £36,414.00 per annum plus £2,000 per annum Operations Manager Allowance Contract type Permanent DBS required? Enhanced Police vetting required? Yes Closing Date 11/07/2025 Ref No 6197

Operations Manager

We are seeking an experienced and dynamic Operations Manager to join our team in Stoke. This role is offered as office based. Regular travel will be required throughout the area. The role is full time working 37.5 hours per week usually Monday to Friday but 1 in 3 Saturdays are required on a rota basis with a alternative day off in lieu.

County/Borough Staffordshire Office location Churchill House, Regent Road, Stoke on Trent, ST1 3JJ Full time/Part time Full time Hours per week 37.5 Work schedule Usually Monday to Friday, however need to cover 1 in 3 Saturdays on a rota basis with a day off in lieu Basic Salary £36,414.00 per annum plus £2,000 per annum Operations Manager Allowance Contract type Permanent DBS required? Enhanced Police vetting required? Yes Closing Date 11/07/2025 Ref No 6197

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

Flexible Working Options: Including hybrid working.

Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.

Birthday Leave: An extra day off for your birthday.

Pension Plan: 5% employer contribution.

Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.

Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.

Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.

Wellbeing Support: Employee assistance programme and wellbeing support.

Inclusive Networks: Access to EDI networks and colleague cafes.

Sustainable Travel: Cycle to work scheme and season ticket loans.

Career Development: Ongoing training and support with opportunities for career progression.

About the role:

As an Operations Manager (with allowance), you will be leading several services working to support victims across Staffordshire and Stoke-on-Trent. Currently these include the Staffordshire Victim Gateway, Harmony ASB and Mediation service and the Restorative Justice service. You will ensure the provision of these high-quality services, maintain effective relationships with key stakeholders, and work alongside the Area Manager to promote and develop our victim services in the area.

You will:

Lead the service teams to deliver excellent and high quality support to victims of crime and major incidents

Directly manage service leads/team leaders and have oversight of volunteering activity across the services

Prepare and deliver reports for contract monitoring, helping to retain and improve current commissioned contracts, ensuring all KPIs are met and effective case studies provided

Co-develop and implement business plans and ensure team aware of each service's mission and vision

Monitor local opportunities to build and maintain relationships with funders and all stakeholders. Represent the services in external forum and be proactive to advocate for victims needs

Work closely with other Victim Support services in the county and beyond

Promote and lead innovative approaches to improve support for victims.

Raise the profile of the services and ensure they are accessible and inclusive

Contribute to the wider work of Victim Support, shaping our campaigning and service design.

About You:

Ideally, you will have proven experience in a similar organisation, demonstrating proactive, innovative, and effective management skills and the ability to secure high levels of performance, motivation, commitment, teamwork, collaboration, and trust from colleagues.

Experience in effective partnership working is essential. Strong communication skills are required, including the ability to deliver presentations, and raise awareness for the services.

Ideally you will have:

Proven service delivery success

Leadership of diverse, multi-site teams

A good understanding of the Criminal Justice system and issues arising for victims of crime

This role involves some travel and a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.