Operations Manager

WallyPark; Leicester, Wroughton; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in hospitality management is seeking an Operations Manager to lead a dedicated team. In this pivotal role, you will oversee daily operations, ensuring exceptional customer service and operational integrity. Your leadership will help cultivate a positive work environment while driving performance and achieving business goals. If you are passionate about hospitality and ready to make a significant impact, this opportunity offers professional growth and a chance to be part of a dynamic team committed to excellence. Join us and help shape the future of customer service in our thriving organization.

Benefits

Comprehensive Benefits Package

Paid Holidays

Vacation Time

Sick Time

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Professional Development

Growth Opportunities

Qualifications

• Advanced reading and writing skills for business and technical documents.
• Intermediate math skills for practical applications like ratios and percentages.

Responsibilities

• Assist the GM with project planning and staff management.
• Ensure customer satisfaction and address issues promptly.
• Supervise staff and manage daily operations effectively.

Skills

Customer Service

Management Skills

Analytical Skills

Collaboration Skills

Education

High School Diploma or Equivalent

Tools

Excel

Word

PowerPoint

Revenue Control Software

Timekeeping Software

Job description

Overview

WallyPark’s success is built upon our motto: "exceeding customer expectations, every time". Providing our customers with a superior customer service experience and warm hospitality is the primary job function of every WallyPark employee. Each employee plays a specific role in ensuring our success. The Operations Manager works closely in support of the GM in a leadership role ensuring our success. You will work closely with the supervisory staff in directing and motivating the actions of frontline employees to ensure the most productive work environment. Hotel experience is a plus. Come join our team to learn and grow with us. As the Operations Manager, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will skillfully oversee the overall operation to achieve planned goals for operational integrity as measured by revenue and house profit while maintaining company standards for quality assurance, asset protection, associate satisfaction, and exceeding guest expectations.

Full Time Employee Benefits:

• A Comprehensive Benefits Package with Company Training
• Paid Holidays, Vacation, & Sick Time
• Medical, Dental, Vision and 401(k) savings plan
• Professional Development
• Growth Opportunities
• Salary varies on experience, discuss with Manager

Location:

• 1 Scott Way Lester, PA 19029. Contact number: [phone].

Qualifications

HS Diploma or Equivalent required.

• Reading: Advanced Level: Ability to read, analyze, and interpret general business periodicals, professional journals, technical journals and procedures, financial reports, legal documents, and governmental regulations.
• Math: Intermediate Level: Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions.
• Writing: Advanced Level: Ability to write policies, contracts, speeches, formal presentations, and/or technical and legal documents and correspondence.
• Human Collaboration Skills: Recommendations regarding policy development and implementation are made and/or recommended. Evaluates customer satisfaction, develops cooperative associations, and utilizes resources to continuously improve customer satisfaction.
• Management and Supervision: Work requires managing and monitoring work performance by directing subordinate supervisors, including making final decisions on hiring and disciplinary actions.
• Technical Skill: Skilled: Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment.

Abilities Required:

The Operations Manager is to lead by example. They should be able to perform all physical tasks required of front-line staff members – luggage assistance, driving a vehicle, prolonged standing and walking. The Operations Manager position requires working a nine-hour daily schedule (1-hour for lunch) and must be flexible to work any hours of the day, weekends, and be available by phone to meet the needs of the 24/7 operation of the parking facility.

Physical Demands:

Overall strength demands include exerting 20-50 pounds occasionally, 10-25 pounds frequently, or up to 10 pounds consistently. Continuously requires vision, hearing, and talking. Frequently requires standing for three hours or more at a time, sitting for three hours or more at a time, handling and foot controls. Occasionally requires fine dexterity, walking entire parking facility, lifting, reaching, pushing/pulling, bending, and twisting.

Machines, Tools, Equipment and Work Aids: Motor vehicle, small hand tools, two-way radios, smartphone, copier.

Computer Equipment and Software: Computer or tablet, revenue control equipment and software, Excel, Word, PowerPoint, timekeeping software.

Environmental Factors: Exposure to noise and vibration and physical hazards. Seasonal exposure to extreme temperature and wetness and/or humidity.

Primary Work Location: Parking facility Environment.

Non-Physical Demands: Frequently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, and working closely with others as part of a team. Occasionally requires emergency situations, irregular schedule/overtime, tedious or exacting work, and noisy/distracting environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Responsibilities

• Cooperating with the general manager, and assisting with anything from project planning to staff management.
• Ability to prepare necessary accounting reports, cashier shift reports, gas reports, inventory forms, worker’s compensation forms, claim forms, accident forms, etc.
• Greet and be available to customer for customer service related issues.
• Help develop and implement strategies that ensure customer satisfaction.
• Report to upper manager and/or correct issues that violate safety in the workplace.
• Nurturing positive working relationships with staff.
• Delegating daily tasks.
• Addressing any issues in a timely fashion.
• Supervising staff and controlling merchandise.
• Ensuring employees comply with company policies and procedures.
• Coaching and mentoring employees by providing feedback that reaffirms good performance and conduct and that corrects poor performance and conduct.
• Setting a good example for staff.
• Be flexible for operation needs and schedule (evenings and weekends).

L&R Group of Companies is an equal opportunity employer (EEO) and will hire and promote for all job requisitions fairly without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information; all of which that are protected by federal and state law. No harassment or forms of retaliation against any employee or applicant based on these characteristics will come about if an individual chooses to exercise their EEO rights.