Operations Manager

Portfolio Group; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading consultancy in Leicester is seeking an experienced Operations Manager to drive performance and operational excellence. You will mentor a team, ensure client satisfaction, and handle complaints, while developing best practices. The ideal candidate will have strong leadership skills and a commitment to improving client services. This role offers the chance to make a significant impact within the company.

Responsibilities

• Mentor and monitor team performance.
• Ensure protocols and KPIs are met.
• Liaise with clients regarding their needs.
• Handle client complaints within SLA.
• Build and maintain a motivated team.

Job description

Overview

Posted On: 12th August 2024. A progressive career opportunity for an Operations Manager to join an award-winning professional services consultancy. This is an exciting career opportunity working within a highly successful international company, where you will have the opportunity to make a genuine impact on the business with a focus on driving performance and developing a culture of operational excellence. Providing clear leadership, technical support and ensuring day to day functional operation of the team meets productivity and quality standards.

Responsibilities

• Mentoring and monitoring team, ensuring they provide commercially focused, quality advice to clients recognising gaps in knowledge recorded for training and development purposes.
• Overseeing the management of the team, ensuring all protocols and KPIs are met and client SLAs are adhered to with no work outstanding.
• Liaising with clients to discuss their requirements and needs, in accordance with policies and procedures.
• Ensuring client complaints relating to departmental issues are dealt with appropriately and within the SLA, making contact with the client and, if required, carry out complaint visits with a view to resolving the issues amicably in liaison.
• Building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers ensuring best practice is shared across group companies.

This role offers an exciting opportunity to really make your mark within the business, with a focus on driving operational excellence, customer engagement through to developing products & services utilising the latest technology to maximise client growth opportunities. 48018LS INDHIN