Operations Manager

Lucy Walker Recruitment; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A reputable recruitment agency in Leeds is seeking an Operations Manager. This role involves overseeing logistics operations, managing client relationships, and ensuring KPIs are met. The ideal candidate will have experience in the logistics sector and strong leadership skills, along with excellent communication and problem-solving abilities. Join a supportive team with opportunities for professional growth.

Benefits

Supportive team environment

Opportunities for progression

Qualifications

• Previous experience as a Team Leader or Client Manager in logistics or warehouse operations.
• Capable of managing client communications effectively.
• Experience with performance reviews and staff development.

Responsibilities

• Lead operational delivery for customer contracts.
• Oversee stock management and order fulfilment.
• Ensure client KPIs and SLAs are met.

Skills

Team Leader experience

Excellent communication skills

Strong numeracy and analytical skills

Knowledge of Health & Safety regulations

Resilient and organized

Problem-solving mindset

Job description

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Lucy Walker Recruitment provided pay range

This range is provided by Lucy Walker Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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We are recruiting for an Operations Manager for one of our leading clients based in Leeds who are an award-winning supply chain specialist. Award winning; they provide a full range of services including warehousing, order fulfilment and quality control.

As an operations Manager, you will be responsible for all client communication, nurturing relationships, customer contracts, leading a team and managing all KPIs and SLAs. If you have experience within logistics or have worked within a service led warehouse environment this could be an exciting opportunity for you.

Our client offers a fantastic collaborative team environment, ongoing support and progression. If you have the skills to deliver within this role and feel excited about this opportunity, please send us your CV for consideration.

Key Responsibilities:

• Lead end-to-end operational delivery for assigned customer contracts
• Oversee all stock management, from receipt, processing, order fulfilment, and dispatch
• Responsible for client KPIs and SLAs are met within budgeted targets
• Responsible for client communication; nurturing relationships
• Responsible for service reports for both client and internal stakeholders
• Supervise, train, and develop staff to ensure high performance
• Conduct performance reviews and career development discussions
• Foster a culture of accountability, motivation, and continuous improvement

Skills & Knowledge:

• Previous experience as a Team Leader; Client Manager from a warehouse/logistics background
• Excellent verbal and written communication skills
• Strong numeracy and analytical skills
• Knowledge of current Health & Safety regulations and basic employment law
• Resilient, organised, and able to work under pressure
• Positive, proactive, and innovative approach to problem-solving

Please note, we receive a high volume of applications at this level, therefore if you have not heard back within 7 days of submitting your CV, please consider your application unsuccessful. We wish you the best of luck in your search.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Warehousing and Storage and Transportation, Logistics, Supply Chain and Storage

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