Operations Manager

TN United Kingdom; Leatherhead; Hybrid; GBP 40,000 - 80,000; Full time

Job description

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Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives. And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives. And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Role Summary:

We are seeking a highly skilled and experienced Operations Manager. You will manage and direct the delivery of the administration services provided to the team's client portfolio from the team directly and from other centralized teams such as pension payroll, Cashflow, FCT, India etc. You will be accountable for the quality of service provided from within operations and ensuring that best practice processes are implemented and utilized consistently across all clients. You will report to the Operations Manager. This is a Hybrid position where you will work from the Aptia office in Leatherhead, as well as from your home address.

Here's what you'll be doing:

1. Accountable for the performance of the service delivery of your team and reporting progress using the agreed scorecard on a monthly basis.
2. Organise, motivate and coach team members to achieve the workflow and scheme event delivery targets based on service level agreements and timetables agreed with clients through training/management using coaching, direction, good working practices and adherence to Aptia policy.
3. Develop and maintain a client-specific service delivery and improvement plan for all identified clients.
4. Monitoring all project income within own control. Management of resources and proactive alignment of headcount with client service gains and losses. Understand client profitability and impact on your team resources as a result.
5. Identify and capitalise on opportunities to generate additional revenue from all clients. Ensure generic change projects that can generate revenue are identified promptly and action taken to agree additional charges with all clients.
6. Capacity planning and management of available resources across all aspects of service delivery within the team including flexible use across teams to accommodate peaks and troughs in workload.

Here's what we're looking for:

1. Relevant Professional Qualification or working towards. Demonstrable management experience in Pensions Administration. Experience of managing and developing high performing teams. Experience of managing and implementing change.
2. In depth knowledge of UK pensions legislation.
3. Experience of Client facing service delivery.
4. Experience of Budgets and client profitability management. Experience of client revenue generation and fee negotiation.
5. Project management experience.
6. Experience of process analysis and improvement.

If you are interested in this role, we'd love to hear from you. Please go ahead and click apply to submit your CV.

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Created on 18/04/2025 by TN United Kingdom