Operations Manager

Pilgrims' Friend Society; Lancashire; Remote; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Company car

Remote working

5 weeks annual leave

Training and development

Pension scheme

Team events

Medicash

Employee Assistance Programme

Care Friends referral

Long-service rewards

Job summary

Pilgrims' Friend Society in the United Kingdom is seeking an experienced Operations Manager to oversee a portfolio of care homes nationwide. You will lead the care and business managers, provide regular supervision, and support the delivery of high-quality care rooted in our Christian ethos.

This role requires strong leadership, budgeting and regulatory knowledge (CQC), the ability to travel nationwide, and a commitment to developing teams and ensuring compliant, compassionate services.

Qualifications

• Experience in a management or operational leadership position in residential care.
• Proven ability to coach and develop managers and teams.
• Strong budgeting and financial oversight experience.
• Good understanding of care quality, compliance, and CQC standards.

Responsibilities

• Support delivery of the Society's vision for care in all residential homes.
• Line manage and develop Registered and Business Managers with regular supervision and leadership development.
• Audit and review performance, support regulatory inspections and ensure standards.
• Manage budgets and support managers in financial responsibilities.
• Embed our care strategy across Homes and work with Operations leadership to implement goals.
• Support marketing, occupancy, and communications strategies for the homes.
• Serve as a primary contact for operational queries and issue resolution.
• Participate in on-call leadership duties.

Skills

Leadership

Coaching

Budgeting

CQC knowledge

Communication

Travel

Education

Registered Care Home Manager

Nursing qualification

Job description

Could you inspire and support teams to deliver outstanding care to older people?

Are you an experienced Care Home Manager, or do you have experience in care home operational management, with a passion for helping older people flourish?

Would you like to use your leadership skills in a Christian organisation where faith and care go hand in hand?

Pilgrims' Friend Society is seeking an Operations Manager to join our dedicated team, overseeing a portfolio of care homes across the country.

You’ll play a vital part in providing essential support and leadership to our care & business managers and delivering high-quality care services rooted in our Christian ethos.

We are a Christian charity with a 200-year legacy of caring for older people and equipping churches for ministry in later life. With 14 care homes and 9 housing schemes across England and Scotland, we are passionate about helping older people live fulfilled, dignified lives.

Have a watch here of 'What it means for us, to work in a Christian Care Home like ours:' https://youtu.be/uCa1_BtS34w

Key Responsibilities

• Support the delivery of the Society's vision for care in all residential homes;
• Line manage and develop Registered and Business Managers, providing regular supervision, appraisals, coaching and leadership development.
• Audit and review performance, support regulatory inspections and help ensure our services consistently meet regulatory requirements and internal standards.
• Support the management and monitoring of budgets, helping managers understand and deliver their financial responsibilities.
• Help embed our care strategy and the Way We Care across our homes
• Work alongside the Director and Assistant Director of Operations to implement strategic goals;
• Support marketing, occupancy, and communications strategies for the homes;
• Serve as a primary contact for operational queries and assist in resolving service-user-related issues;
• Participate in on-call support as part of the leadership team.

About You

• Experience in a management or operational leadership position as a Registered Care Home Manager or nursing qualification
• Experience of leading, coaching and developing managers and teams.
• Minimum of 3 years' experience in a residential care setting;
• Strong understanding of care quality, compliance, and CQC standards;
• Experience of working with budgets and monitoring operational performance
• Excellent communicator with strong organisational and interpersonal skills;
• Willing to travel nationwide as required (minimum once a week);
• Personally aligned with the Christian faith and supportive of our mission and values.

This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).

Read 'What we believe' here: https://www.pilgrimsfriend.org.uk/about-us/what-we-believe

For further information on the job opportunity please read the job pack here

Hours

40 hours per week, usually worked over 5 days

On-call cover required to meet service demands

Benefits

• Company car available if required
• Remote working
• 5 weeks' paid holiday per year, plus bank and public holidays
• Ongoing and continuous training and development
• Ongoing support from management
• Pension scheme
• Ongoing training and support
• Team events
• Medicash
• Perkbox - including an Employee Assistance Programme
• Care Friends referral scheme
• Long-service and birthday rewards

Pilgrims' Friend Society is committed to diversity and inclusion and warmly welcomes applications from underrepresented groups, including Black, Asian, and Minority Ethnic individuals and those with disabilities.