Operations Manager

NHS; Lancashire; On-site; GBP 35,000 - 37,000; Full time

Job summary

A healthcare practice in Lancashire is seeking an Operations Manager to join their management team. The successful applicant will support the Practice Manager in leading a team to maintain high standards in service delivery. The role requires excellent communication, managerial skills, and relevant experience in a healthcare setting. Offering a salary between £35,000 and £37,000 per year, the position promises a dynamic work environment.

Qualifications

• Experience of working with the general public.
• Experience of managing multidisciplinary teams.
• NHS/Primary Care general practice experience.

Responsibilities

• Support the Practice Manager in day-to-day operations.
• Provide leadership to all staff.
• Oversee compliance with CQC regulations.

Skills

Excellent communication skills

Ability to prioritise and delegate

Effective time management

Excellent leadership skills

Proven problem-solving skills

Education

A-level/equivalent or higher

Job description

An exciting opportunity has arisen for an experienced and highly driven individual to join our innovative, well established and friendly practice. The successful applicant will join our management team, supporting the Practice Manager to lead the team to maintain our high standards.

We are looking for a friendly, forward thinking, versatile leader who has experience of supporting, managing and motivating teams. The individual will need to have excellent communication and interpersonal skills and can form excellent working relationships.

The individual will also need to be able to produce work of a high standard and work effectively and efficiently under pressure whilst remaining calm.

Main duties of the job

To support the Practice Manager in all aspects of practicefunctionality, motivating and managing staff, optimising efficiency and overallperformance, ensuring the practice achieves its long-term strategic objectivesin a safe and effective working environment.

To manage and coordinate all aspects of practice functionality,motivating and managing staff, patient services, premises and health and safetymanagement.

Throughinnovative ways of working, support the Practice Manager leading the team in promotingequality and diversity, Safety Health Environment and Fire, quality andcontinuous improvement, confidentiality, collaborative working, servicedelivery, learning and development and ensuring the practice complies with CQCregulations.

About us

Our well established and well respected practice is currently running across three sites with over 15,000 patients supported by a very experienced clinical and administrative team.

Job responsibilities

Thefollowing are the core responsibilities of the Operations Manager. There maybe, on occasion, a requirement to carry out other tasks; this will be dependentupon factors such as workload and staffing levels.

The OperationsManager is responsible for:

a.Supportingthe Practice Manager in the day-to-day operations of the practice, ensuringstaff achieve their primary responsibilities.

b.Providingleadership and guidance to all staff ensuring that they adhere to policy andprocedure at all times.

c.Overseeingthe administrative elements of QOF / LES, liaising with GPs, nursing staff andadministrators

d.Implementingsystems to ensure compliance with CQC regulations and standards

e.Reviewingand regularly updating job descriptions and person specifications ensuring allstaff are legally and gainfully employed

f.Actingas the lead for recruitment including pre-employment checks and DBS

g.Evaluating,organising and overseeing the staff induction programme

h.Implementingand embedding an effective staff appraisal process

i.Implementingand embedding an effective practice and staff development plan for all staff(clinical and administrative) whilst maintaining a robust training record

j.Implementingeffective systems for the resolution of disciplinary and grievance issues,maintaining an overview of staff welfare

k.Leadingthe management of the clinical system, ensuring IT security and IG complianceat all times and responding to and resolving all local IT issues

l.Activelyencouraging and promoting the use of patient online services

m.Updatingand acting as the focal point for the practice website and social media sites

n.Guidingstaff and developing searches and audits on the clinical system

o.Reviewingand updating clinical templates ensuring they relate to current practice

p.Marketingthe practice appropriately to ensure patient population is stable or increasing

q.Managingcontracts for and highlighting issues with services i.e., cleaning, gardening,window cleaning etc.

r.Guidingthe team to reach QOF / LES targets (supported by the nursing andadministrative leads)

s.Ensuringthe staff implement the practice wide approach to the management of all patientservices matters

t.ManagingDNAs, providing data and planning tools coupled with liaison with referredrepeat offenders

Person Specification

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of managing multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• NHS/Primary Care general practice experience
• Relevant health and safety experience

Skills

• Excellent communication skills (written, oral and presenting)
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Ability to implement and embed policy and procedure
• Ability to motivate and train staff
• Ability to recognise opportunities to enhance service delivery
• Excellent leadership skills
• Strategic thinker and negotiator
• Proven problem solving and analytical skills
• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solution focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Qualifications

• Good standard of education with excellent literacy and numeracy skills
• Educated to A-level/equivalent or higher with relevant experience

Other requirements

• Flexibility to work outside core office hours
• Maintain confidentiality at all times
• Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£35,000 to £37,000 a yeardependant on experience