Operations Manager

STERIS; Kingston upon Thames; On-site; GBP 70,000 - 90,000; Full time

Job summary

STERIS plc is seeking a Manager, Operations in the UK to plan, direct and oversee production and the logistics of contaminated products to the site and the delivery of quality sterilised products to customers.

The role requires leadership, teamwork, coaching staff, and strong business acumen; you will coordinate safety, maintenance, and continuous improvement initiatives across the site.

Qualifications

• Leadership experience and ability to drive change and continuous improvement.
• Ability to foster teamwork and coordinate cross-functional effort for department success.
• Experience coaching and developing staff and managing performance.
• Proficient with Microsoft Office applications; Oracle experience preferred.
• Understanding of company financials, budgets and operating costs.

Responsibilities

• Oversee day-to-day production and logistics of contaminated products to site and delivery of sterilised products to customers.
• Monitor capital equipment usage within performance and efficiency measures.
• Lead Health and Safety policy compliance and staff training across the site.
• Act as site Fire Controller and drive continuous improvement actions.
• Monitor product despatch against quality guidelines and promote a quality-centred culture.
• Plan and schedule production to meet customer requirements and approve process test reports.

Skills

Leadership experience

Teamwork

Coaching and development

Microsoft Office

Business acumen

Tools

Oracle

Microsoft Office

Job description

How You Will Make a Difference

The primary role of the Manager, Operations is to plan, direct and oversee the operations in their assigned category. Responsible for meeting the operational goals of the department Quality Delivery and Cost (QDC). Responsible for personnel coaching and development to ensure both technical and career path progression. Fosters a spirit of empowered work teams and unity among department members to effectively identify and implement continuous improvement measures. Works directly with Sales Team and Customers to provide in-depth knowledge of product, processes, and procedures. Also answers questions, resolves issues and ensures effective delivery of product. Oversees Shipping/Receiving and Inventory Control department supervisors to support the resolution of issues, provide direction, and ensure effective delivery of products to internal and external Customers. Has direct customer involvement to resolve issues pertaining to his department. Builds a lean environment.

What Is Involved

• To be responsible for the day‑to‑day running of the production unit and the logistical collection and delivery of contaminated products to the site and the delivery of quality sterilised products to the customer.
• To monitor and control the use of capital equipment within recognised performance and efficiency measures.
• To assume prime site responsibility for all Health and Safety Policy issues ensuring that all activities comply with Health and Safety procedures and guidelines. To ensure that all designated staff are informed and trained appropriately.
• To act as site Fire Controller.
• To proactively lead all staff putting forward suggestions for continuous improvement, innovation and corrective actions as appropriate and ensuring the implementation of all feasible suggestions.
• To monitor and ensure that all product despatched conform to accepted Company Quality guidelines and procedures, engendering and promoting a quality centred Organisational culture.
• To effectively control and manage the planned maintenance of the premises, resolving occurring faults, and effectively liaising with all personnel as required.
• To effectively plan and schedule all production to the agreed specification to meet customer requirements.
• To approve test reports on process equipment as User as defined in NHS guidance.
• To actively monitor absence levels of staff maintaining and analysing data as appropriate, communicating with Team Leaders and members of staff, interviewing staff as required and referring employees to the Company Medical Advisor as required.
• To coach, support and guide all staff in accordance with the principles of Synergy Health Performance Management policies and procedures, ensuring the successful operation of the system throughout the site, and to act as an induction mentor as required.
• To agree appropriate financial parameters and budgets ensuring rigorous monitoring and complete adherence to financial targets.
• To participate in the on‑call management service to maintain emergency services to the customer.
• To lead and actively promote participation in all Company communications initiatives including Team Briefing, employee forums, and staff meetings as required.
• To undertake any reasonable management request.

Required Experience

• Leadership experience and the ability to make things happen by encouraging and channeling the contributions of others, taking a stand on and addressing important issues, and acting as a catalyst for change and continuous improvement.
• Experience fostering teamwork – The synergy that comes from putting employees together to form teams to solve problems, make decisions, and take action for greater department success.
• Experience coaching and developing others – The ability to lead, coach and develop the department’s human capital by establishing an environment conducive to feedback, giving positive and constructive feedback, addressing performance problems and grooming employees for advancement.
• Computer Skills - Must be proficient with all Microsoft Office applications, previous experience using Oracle preferred.
• Business Acumen – experience with and ability to understand company financials, department cost structures, budgets, and operating costs.

Equal Opportunities

STERIS plc provides employment and advancement opportunities without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief, sex (gender), sexual orientation or any other legally protected characteristic as defined by UK employment law. The Company bases all employment decisions on merit, qualifications, skills, and abilities with the intention that the best candidate is selected for each position. STERIS strives to be an Equal Opportunity Employer.