Operations Manager

Driver Hire Borders; Hounslow; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A retail transformation organization is seeking an Operations Manager in Hounslow to oversee both in-store and online operations. The successful candidate will lead diverse teams, ensuring high standards of service and operational excellence. This role involves a rolling rota, combining leadership responsibilities with hands-on operational duties. Strong communication skills and previous management experience in fast-paced environments are essential.

Benefits

15% colleague discount at Asda

Discretionary company bonus scheme

Access to an electric car scheme

Free eye tests

Discounts on various Asda services

Company pension

Wellbeing services

Qualifications

• Proven track record in leading diverse teams.
• Ability to adapt to change and execute plans effectively.
• Excellent communication and engagement skills.

Responsibilities

• Accountability for leadership and profitability of operations.
• Delivering high operational standards in multiple areas.
• Overseeing store operations including nights and weekends.

Skills

Leadership

Communication

Operational Excellence

Job description

Job Title

Operations Manager

Location

Hounslow

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Operations

Closing Date

4 August 2025

About the Role

Retail is ever-changing, and as we continue to transform our stores for the future and grow our online proposition to meet increasing customer demand, we are looking for customer-focused leaders to drive service excellence across both the store and our online operation. Our Operations Managers are essential to the successful execution of our strategy and have overall accountability for the leadership and profitability of our online operation, food hall, nights, and warehouse operations. The successful applicant will be responsible for delivering high operational standards in these areas, fostering a high-performance culture within their team. They will need to be obsessed with our strategy, purpose, and customers, ensuring an outstanding shopping experience both in-store and online. This role involves working a three-week rolling rota including weekends, evenings, and late nights. As part of the duty management team, you will sometimes be solely responsible for the store, requiring confidence in overseeing all operations.

About You

You will have a proven track record in leading diverse teams, delivering operational excellence, and working in a fast-paced environment. You should be adaptable to change, detail-oriented, and capable of executing plans effectively. An engaging leadership style, strong coaching and mentoring skills, and the ability to influence at all levels are essential. Excellent communication skills and the ability to adjust your approach based on your audience are also important. This role offers the chance to be part of retail transformation and make a daily difference in the customer shopping experience both in-store and online.

Application

Apply today by completing an online application.

Benefits

• 15% colleague discount at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an electric car scheme
• Free eye tests for you and a nominated user
• Discounts on Asda services such as Mobile, Pharmacy, Opticians, Personal Loans, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Wagestream: flexible pay, income tracker, financial coaching, savings account, and more
• Company pension
• Wellbeing services including virtual GP, EAP, free counselling, legal, mortgage, cancer, and bereavement support
• Inclusion networks to promote diversity and inclusion
• Parental leave policies including maternity, adoption, paternity, shared parental, neonatal care, and fertility support
• Colleague recognition programs
• Special offers and discounts on various services and activities