Operations Manager

ZipRecruiter; Hinckley; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading hotel group as an Operations Manager, where you will enhance guest experiences and lead a dedicated team. Take advantage of our growth opportunities, including training programs and progression paths aimed at developing your hospitality career. Enjoy a range of perks designed to support your success.

Benefits

Quarterly bonus scheme based on performance

Enhanced pension plan

Special rates on hotel rooms across the UK & Europe

Recognition scheme with vouchers

Meals on duty

Talent referral bonus

Team celebrations and awards events

Access to pension, life assurance, and wellbeing support

Training programmes with progression opportunities

Qualifications

• Strong people skills required to inspire teams.
• Capable of leading operations and enhancing guest satisfaction.

Responsibilities

• Oversee daily operations and enhance guest satisfaction.
• Motivate team to exceed expectations.
• Support recruitment and training initiatives.

Skills

People Skills

Leadership

Team Motivation

Job description

Job Description: Be Yourself - Be an Inspiration to Your Team - Be Leonardo

As an Operations Manager, you'll keep the hotel running smoothly and lead your team to ensure our guests have an exceptional experience. You'll work alongside the General Manager to oversee daily operations, enhance guest satisfaction, and motivate your team to exceed expectations. We seek someone with strong people skills, capable of inspiring their team to perform at their best.

Some of the perks include:

• Quarterly bonus scheme based on performance
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe
• Recognition scheme with vouchers
• Meals on duty
• Talent referral bonus
• Team celebrations and awards events
• Access to pension, life assurance, and wellbeing support
• Training programmes with progression opportunities

As an Operations Manager, your responsibilities include:

• Supporting the team and undertaking Duty Manager shifts as needed
• Collaborating with the General Manager on brand initiatives
• Supporting new starter induction and guest care training
• Monitoring recruitment needs
• Driving business opportunities through local area knowledge
• Hosting engaging team activities with HR support

Why join us?

We value our colleagues and offer genuine development opportunities, including our High Potential Programme, designed to prepare Operations Managers for their first Hotel Manager role. The programme offers skills development, ILM certification, and IoH membership, supporting your career growth in hospitality.

Our Story

With over 270 hotels across the UK and Europe, we are a rapidly expanding hotel group. Join us during this exciting growth phase and build a successful career in hospitality!