Operations Manager

Agincare; Highnam; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading care provider in the UK is looking for an experienced Operations Manager to oversee multiple Care and Nursing Homes. This pivotal role involves mentoring Registered Managers, ensuring compliance with regulatory standards, and improving operational efficiency. The ideal candidate will have hands-on leadership experience in the care sector and a solid grasp of CQC regulations. If you are strategic and passionate about high standards, we would love to hear from you.

Qualifications

• Multi-site, senior management experience in the care sector.
• Strong understanding of CQC regulations.
• Hands-on approach to team and service development.

Responsibilities

• Lead and mentor Registered Managers across multiple locations.
• Ensure compliance with CQC regulations and promote accountability.
• Drive recruitment and workforce development strategies.
• Manage escalated concerns and ensure sensitive handling.
• Monitor operational performance and implement improvements.

Skills

Leadership

Team Development

Regulatory Compliance

Strategic Thinking

Conflict Resolution

Job description

At Agincare, we believe great care starts with great leadership. Following recent acquisitions in Gloucester, we're expanding our footprint and seeking a dynamic, experienced Operations Manager to oversee a portfolio of Care and Nursing Homes across Gloucestershire.

This is a pivotal leadership role where you'll guide and support our Registered Managers, ensuring safe, person-centred care that meets regulatory standards and exceeds expectations. You'll be instrumental in building strong staff teams, maintaining high-quality service delivery, and fostering excellent relationships with residents, families, and local partners.

Responsibilities

• Leading, mentoring, and empowering Registered Managers across multiple Care and Nursing Home sites, ensuring they are supported, motivated, and equipped to lead their teams effectively.
• Maintaining full compliance with all CQC regulations, safeguarding protocols, and statutory obligations, while promoting a strong culture of accountability and continuous improvement.
• Driving recruitment, retention, and workforce development strategies, ensuring each service is adequately staffed with skilled, compassionate individuals who reflect our values and commitment to excellence.
• Managing and resolving escalated concerns, including complaints or safeguarding issues, ensuring outcomes are handled sensitively, promptly, and in line with company policies.
• Championing operational performance, using tools like audits, KPIs, and structured service reviews to monitor quality, identify areas for improvement, and implement positive change that benefits both staff and residents.

This is a hands-on, high-impact role where your leadership will directly shape the experience of those who live and work in our services.

What you'll bring

We're looking for someone with multi-site, senior management experience in the care sector, a strong understanding of regulatory frameworks, and a hands-on approach to team and service development. You will also have extensive knowledge of CQC regulations, particularly in reference to a care home setting.

If you're passionate about high standards, strategic in your thinking, and ready to make a lasting impact - we'd love to hear from you.

About Agincare

We're a family run business that's been caring and supporting people since 1986.

With over 4,500 team members, we're one of the UK's largest care providers and are continuing to grow. We have over 100 locations across England including our care & nursing homes, home care branches, extra care schemes, supported living properties and live-in offices.

Agincare are signatories of the Care Leaver Covenant and are committed to supporting care leavers to live independently. We are proud to be able to offer a guaranteed interview to care leavers, or an informal conversation about our career opportunities.

All of our care services are regulated by the Care Quality Commission (CQC).

Equal opportunities are important to us at Agincare and we welcome applications from all