Operations Manager

The Summit Group; Harrogate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A swiftly growing insurance brokerage in Harrogate is seeking an Operations Manager to drive operational excellence during a major growth phase. This strategic role involves leadership across broking and compliance, and offers the opportunity to shape processes and mentor teams. The ideal candidate will have extensive experience in insurance operations and a passion for building high-performance cultures. This position includes hybrid working and competitive compensation.

Benefits

Hybrid working

Competitive salary packages

Supportive leadership team

Qualifications

• 5+ years of experience in an operational leadership role within an insurance brokerage.
• Strong understanding of FCA compliance, reporting, and audit requirements.
• Experience leading operational change in a growing business.

Responsibilities

• Lead and develop operational functions across broking and client servicing.
• Drive continuous improvement across processes and service delivery.
• Work closely with leadership to execute business strategy.

Skills

Operational leadership

Commercial insurance knowledge

Change management

Coaching and communication skills

FCA compliance understanding

Job description

Were hiring for a driven and experienced Operations Manager to join a high-growth, independently owned commercial insurance brokerage in Harrogate.

This business is going through a major growth phase scaling from 30 to 60+ employees within the next 1218 months and needs a confident operational leader to drive structure, performance, and delivery as they grow.

Youll be a key member of the leadership team, working directly with directors and department heads to build out the next phase of operational excellence. If youre used to running a brokerage and thrive in fast-paced, ambitious environments this role will give you the autonomy, scope, and influence youre looking for.

This is not a back-office management role its strategic, people-focused, and pivotal to the business.

Key Responsibilities

• Lead and develop operational functions across broking, client servicing, compliance, and support

• Drive continuous improvement across processes, systems, and service delivery

• Work closely with leadership to execute business strategy and scale operations sustainably

• Lead change management projects as the company grows people, systems, and workflow

• Monitor and improve compliance, FCA standards, audit readiness, and internal QA

• Support performance frameworks, training, and development across teams

• Champion a high-performance, team-first culture that supports growth and retention

• Ensure systems, data, and reporting infrastructure evolve with the business

What Were Looking For

• 5+ years of experience in an operational leadership role within an insurance brokerage

• Commercial insurance knowledge with a solid grasp of broking workflows and service expectations

• Strong understanding of FCA compliance, reporting, and audit requirements

• Experience leading operational change in a growing or evolving business

• A natural people leader strong coaching, communication, and influence skills

• Confident navigating between day-to-day delivery and long-term strategic planning

• Calm under pressure, highly organised, and solutions-focused

Why This Role?

• Join a serious, forward-thinking brokerage with a strong market reputation and a clear plan for growth

• Direct input into strategic decisions and operational direction

• Work with an ambitious, supportive leadership team that values people and performance

• Hybrid working, a dynamic environment, and room to grow as the business expands

• My client is a top-quartile payer packages here reflect the level of responsibility and impact

Next Steps

If youre an experienced insurance operations leader looking for a role where you can build, lead, and influence at scale this opportunity will give you the platform to do just that.

Interested in hearing more? Lets arrange a confidential chat.