Operations Manager

Virgin Active; Greater London; On-site; GBP 35,000 - 36,000; Full time

Benefits offered by this job

30 days (including bank holidays) 
- 


The Peoples Pension - 3%

Complimentary Virgin Active membership

Free membership for children

Discounts across Virgin Active

Virgin Family discounts

20% off food and drink at Kauai

Salary Finance access

Health Heroes counselling (6 sessions)

Dexters corporate letting services

ePoints discounts

Job summary

Virgin Active in the United Kingdom is seeking an Operations Manager to lead the day-to-day operation of the club, ensuring safety, cleanliness, presentation and operational excellence. You will develop and inspire a high-performing team and collaborate to drive compliance and continuous improvement.

You will foster an environment where both members and team members thrive, overseeing staffing, shifts and budget while upholding brand standards and health & safety.

Qualifications

• Experience in operations management or a related field.

Responsibilities

• Lead day-to-day club operations, ensuring safety, cleanliness, presentation and excellence.
• Develop and inspire a high-performing team, driving compliance and continuous improvement.
• Create an environment where both members and staff thrive.
• Ensure health and safety, brand standards, and cleanliness in line with expectations.
• Collaborate with the H&S Advisor and General Manager on policies and updates.
• Schedule activities within budget, controlling payroll and FTE.
• Set clear objectives, monitor performance, and address underperformance.
• Fulfil duty shifts and manage staffing and facility issues during shifts.

Skills

Operations management experience

Job description

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world‑class service every day. We are looking for a Operations Manager to join our Operations Team.

Role Type: Full time

Number of Hours: 40

In this role, you will play a part in you will lead the day-to-day operation of the club, ensuring exceptional standards of safety, cleanliness, presentation and operational excellence at all times. You will develop and inspire a high‑performing team, drive compliance and continuous improvement, and create an environment where both members and team members can thrive.

The Role

• Ensuring the Team and colleagues adhere to the highest Health & Safety Standards, Brand Standards & Cleanliness in line with the Brand expectations.
• Collaborating with the H&S Advisor and the General Manger to ensure compliance with company policies, procedures, and health and safety regulations and updates.
• Being proactive in seeking operational interventions to ensure compliance and improve the club’s cleanliness, brand standards and safety levels.
• Supervising and scheduling the activities of the team ensuring Full Time Equivalent and payroll costs are controlled within budget.
• Championing growth and development of yourself and your team, setting clear objects, expectations and monitoring the team performance throughout the year. Promptly nurture potential and address underperformance.
• Fulfilling Duty Shifts when required, therefore having responsibility and accountability during the shift, controlling staffing and facility issues throughout the club.

Who We’re Looking For

• Experience in operations management or a related field.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry-leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

The Perks

• 30 days (including bank holidays) annual leave, plus a Celebration Day and we want you take them
• Access to The Peoples Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions.
• You will join Virgin Family where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.

Pay Range: £35,360 - £36,400 GBP