Operations Manager

C&M Travel Recruitment; Greater London; Hybrid; GBP 33,000 - 43,000; Full time

Benefits offered by this job

Hybrid work model

London office location

Job summary

C&M Travel Recruitment is seeking an Operations and Customer Experience Manager in London. The role combines travel operations management with a strong customer experience focus, in a hybrid setup with two office days per week.

The position pays £33,000–£43,000 depending on experience, with office bases in central London and standard hours from 09:00 to 17:30, Monday to Friday. Some out-of-hours support is required 4–5 weeks per year.

Qualifications

• Hands-on travel operations manager with strong customer experience skills.
• Experience in group operations is a plus.
• Confident with systems and Excel.

Responsibilities

• Oversee trip logistics: manage suppliers, budgets and overall logistics.
• Own participant journey from registration to fundraising and readiness.
• Provide proactive support: monitor activity and engagement and fundraising outcomes.

Skills

Travel ops management

Customer experience

Excel

Job description

Join this specialist travel company who are the leaders in adventure fundraising challenges. Dealing with all Operations and Client Management. Hybrid with their offices in London paying up to £43K.

Operations and Customer Experience Manager, Responsibilities

• Trip logistics: Manage suppliers, logistics, trip budgets
• Participant journey: Owning the journey from registration through fundraising and trip readiness to successful challenge completion and post-trip follow up
• Proactive support: Monitor cohort activity, challenge leader engagement and fundraising

Operations and Customer Experience Manager, Skills Required

• A hands-on travel operations manager with strong customer experience skills
• Alternatively strong groups operations experience
• Confident with systems and Excel

Additional Information

• Paying £33K - £43K depending on experience
• Hybrid 2 days in the office Mon and Thur
• Offices based central London
• Working Mon - Fri 09.00 - 17.30
• Able to take out of hours phone 4-5 weeks a year, allowance paid