Operations Manager

Sixty Eight People Ltd.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Sixty Eight People Ltd. is seeking a hands-on, field-based Operations Leader to oversee 6–7 sites across the South and South Coast.

You’ll work directly with GMs and the Operations Director to drive standards, performance and consistent service across the estate. You'll own food development nationally, taking menus from concept to launch, coordinating kitchen teams, GMs and central teams, while turning data into action to improve margins and cost of sales.

Qualifications

• Experience leading multi-site operations in hospitality or food-focused businesses.
• Proven leadership; builds trust and develops senior site leaders.
• Data-driven with focus on margins, spend and cost of sales.
• Ability to align national menus with local delivery and ops realities.
• Structured, fast learner with strong organisational discipline.

Responsibilities

• Lead operations across 6–7 sites, driving standards and performance estate-wide.
• Build relationships with GMs and support their development and execution.
• Own food development nationally from concept to launch across sites.
• Coordinate kitchen teams, GMs and central teams to timelines and launches.
• Turn data into actionable insights on food, drink and concessions performance.
• Partner with the Operations Director and senior team to ensure consistency.
• Bring structure and pace to implementing new ideas and processes.
• Adapt quickly to different site models during the initial 3–6 months.

Skills

Multi-site operations

People leadership

Food development

Commercial mindset

Change management

Job description

FIELD-BASED. FAST-GROWING. COLLABORATIVE.

What’s in it for you?

• Field-based across the South and South Coast
• Genuine ownership of 6–7 sites, alongside a national remit for food development
• Direct line to the Operations Director, and one of just three senior operations hires helping shape the next chapter of the business
• Real variety, hands-on site leadership one day, bringing a national menu roll-out to life the next
• A collaborative senior team around you!

Who are they?

A fast-growing, multi-site leisure and entertainment business putting experience at the heart of its brand. People-led, high-energy and built around hospitality, entertainment and social experiences, the business brings it all together under one roof. With significant investment secured and ambitious expansion plans ahead, it’s entering a major phase of transformation, and this role will play a key part in making that happen.

What you’ll be doing

• Lead operations across 6–7 sites, working closely with GMs to drive standards, performance and consistency across the estate.
• Build strong relationships with established GMs, earning trust, understanding each site and knowing when to challenge, support or step in.
• Own food development nationally, taking new menus and dishes from idea through to launch, coordinating kitchen teams, GMs, central team communications and timelines to make it happen properly.
• Turn data into action, building a clear view of food, drink and concessions performance and identifying opportunities to improve spend, cost of sales and margin.
• Partner closely with the Operations Manager – North, sharing insight, solving problems together and creating a consistent approach across the wider business.
• Bring structure and pace to implementation, helping turn new ideas, processes and initiatives into something that works operationally across the estate.
• Become a key part of the next stage, bringing fresh thinking, commercial awareness and strong operational leadership as the business continues to evolve.
• Get under the skin of the operation quickly, with two different site models to learn. The first 3–6 months will be fast-paced, varied and hands-on.

What we’re looking for

• A structured, organised, gets-things-done operator who brings process, pace and precision.
• Someone people-first, who builds trust before challenging and knows how to bring people with them.
• A fast learner who can quickly build credibility and get under the skin of the operation.
• Someone commercially curious, who naturally looks beyond day-to-day operations to understand performance, margin and opportunity.
• Comfortable working across multiple priorities, with the ownership and autonomy to make things happen.

We are Sixty Eight People.

Shaping hospitality leadership through expert and honest conversation.