Operations Manager

ASDA; Glasgow; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading retail company is seeking an Operations Manager in Glasgow to enhance customer experience and drive excellence in both store and online operations. The ideal candidate will possess strong leadership and operational skills, ensuring high performance and team effectiveness. Benefits include a competitive salary, employee discounts, and various well-being services.

Benefits

15% colleague discount

Discretionary company bonus

Access to electric car scheme

Free eye tests

Pension plan

Wellbeing services

Enhanced parental leave

Qualifications

• Proven track record in leading diverse teams.
• Experience in a fast-paced retail environment.
• Strong coaching and mentoring skills.

Responsibilities

• Drive service excellence across store and online operations.
• Ensure high operational standards and outstanding customer experience.
• Lead teams effectively, influencing at all levels.

Skills

Leadership

Operational Excellence

Communication

Job description

Job Title

Operations Manager

Location

Bearsden

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Operations

Closing Date

4 August 2025

About the Role

Retail is ever changing, and as we continue to transform our stores for the future and grow our online proposition to meet increasing customer demand, we are looking for customer-focused leaders to drive service excellence across both the store and our online operation. Our Operations Managers are integral to the successful execution of our future strategy and have overall accountability for the leadership and profitability of our online operation, the food hall, nights, and warehouse operations.

The successful applicant will be responsible for delivering the highest operational standards within these areas, enabling the delivery of a high-performance culture within their team. They will ensure both our in-store and online customers have an outstanding shopping experience. The role involves working a three-week rolling rota including weekends, evenings, and late nights, and at times being solely responsible for the store as part of the duty management team.

About You

You will have a proven track record in leading diverse teams, delivering operational excellence, and working in a fast-paced environment. You should be adaptable to change, detail-oriented, and capable of executing plans effectively. An engaging leadership style, strong coaching and mentoring skills, and the ability to influence at all levels are essential. Excellent communication skills and the ability to tailor your approach depending on your audience are also important.

What We Offer

Alongside a competitive salary, you'll receive benefits such as:

• 15% colleague discount at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an electric car scheme
• Free eye tests for you and a nominated user
• Discounts on Asda services such as Mobile, Pharmacy, Opticians, Personal Loans, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Wagestream: flexible pay, income tracker, financial coaching, and more
• Company pension
• Wellbeing services including virtual GP, EAP, free counselling, legal and financial support
• Inclusion networks to promote diversity and inclusion
• Enhanced parental leave policies
• Recognition programmes
• Special offers and discounts on various services and activities