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Operations Manager

eTalent

Gateshead

On-site

GBP 28,000 - 30,000

Full time

22 days ago

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Job summary

A fast-growing serviced accommodation company in the North East seeks an Operations/General Manager to oversee daily operations and ensure high service standards. This role offers a dynamic environment with flexible working options while contributing to business growth and improving guest experiences.

Benefits

Performance-based bonus
Flexible hybrid working
Training and development opportunities

Qualifications

  • Previous experience in a managerial or operations role.
  • Confidence with budgets and financial planning.
  • SEO or marketing know-how is a bonus.

Responsibilities

  • Overseeing operations across multiple properties.
  • Managing staff and contractors to deliver high standards.
  • Maximising occupancy through savvy calendar management.

Skills

Customer-first mindset
Strong organisation skills
Strategic thinking
Financial planning
Tech-savviness

Education

Experience in hospitality or serviced accommodation

Job description

Operations/General Manager

GBP28,000 GBP30,000 + performance-based bonus
Hybrid (North East) Full-time (40 hrs/week over 5 days)
Flexible hours - 8am - 7pm 40hr per week. With the option of working 5 days over 6 (eg. work a Saturday instead of a Wednesday on week) Training & development Holidays + perks

Our clients are not just another serviced accommodation company - they're a fast-growing, people-first business that truly values their team as much as our guests. We're building something special in the North East: flexible, high-quality stays for contractors, families, and re-locators - all delivered with heart, hustle, and local know-how.

Now, we re looking for an Operations/General Manager to join our mission and help shape our next chapter of growth.

Your Role

As our Operations Manager, you'll take the reins on the day-to-day running of our serviced accommodation business. This is a hands-on, people-focused role with a strategic edge - perfect for someone who thrives in a dynamic environment and loves to make things work smarter.

You ll be responsible for:

  • Overseeing operations across multiple properties - from guest experience to housekeeping to maintenance.
  • Managing staff and contractors, ensuring everyone is aligned, supported, and delivering high standards.
  • Driving efficiency through smart systems, processes, and tools.
  • Maximising occupancy through savvy calendar management, direct bookings, and client relationships.
  • Supporting growth, improving revenue, and contributing to wider business strategy.
  • Being the go-to problem-solver, whether that s guest issues, system hiccups, or unexpected challenges.

Who You Are

You ve got a natural knack for getting things done, keeping people motivated, and spotting opportunities to improve.

We re looking for someone with:

  • Previous experience in a managerial or operations role, ideally within hospitality, property, or serviced accommodation.
  • Customer-first mindset with a strong background in service.
  • Strong organisation and planning skills - you love a to-do list and know how to prioritise.
  • Confidence with budgets and financial planning.
  • Strategic thinking and sound decision-making skills.
  • SEO or marketing know-how (a bonus!) to help support direct bookings.
  • Resilience - you stay calm under pressure and take challenges in your stride.
  • Tech-savviness - comfortable with operational software, booking platforms, and communication tools.
  • Full Drivers Licence with your own vehicle

Why Join Us

  • People-first culture We value you as much as our guests.
  • Real growth opportunities We re expanding fast and you ll grow with us.
  • Flexible hybrid working Work from home and our local office (3 4 days a week).
  • Purpose-driven impact Help people in transition find comfort, safety, and care.
  • Perks Performance bonus, holidays, training, and a team that s got your back.

If you re ready to take the lead in a business that s personal, ambitious, and anything but ordinary - we d love to hear from you.

Apply now and grow.

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