Operations Manager

eTalent; Gateshead; On-site; GBP 28,000 - 30,000; Full time

Job summary

A fast-growing serviced accommodation company in the North East seeks an Operations/General Manager to oversee daily operations and ensure high service standards. This role offers a dynamic environment with flexible working options while contributing to business growth and improving guest experiences.

Benefits

Performance-based bonus

Flexible hybrid working

Training and development opportunities

Qualifications

• Previous experience in a managerial or operations role.
• Confidence with budgets and financial planning.
• SEO or marketing know-how is a bonus.

Responsibilities

• Overseeing operations across multiple properties.
• Managing staff and contractors to deliver high standards.
• Maximising occupancy through savvy calendar management.

Skills

Customer-first mindset

Strong organisation skills

Strategic thinking

Financial planning

Tech-savviness

Education

Experience in hospitality or serviced accommodation

Job description

Operations/General Manager

GBP28,000 GBP30,000 + performance-based bonus
Hybrid (North East) Full-time (40 hrs/week over 5 days)
Flexible hours - 8am - 7pm 40hr per week. With the option of working 5 days over 6 (eg. work a Saturday instead of a Wednesday on week) Training & development Holidays + perks

Our clients are not just another serviced accommodation company - they're a fast-growing, people-first business that truly values their team as much as our guests. We're building something special in the North East: flexible, high-quality stays for contractors, families, and re-locators - all delivered with heart, hustle, and local know-how.

Now, we re looking for an Operations/General Manager to join our mission and help shape our next chapter of growth.

Your Role

As our Operations Manager, you'll take the reins on the day-to-day running of our serviced accommodation business. This is a hands-on, people-focused role with a strategic edge - perfect for someone who thrives in a dynamic environment and loves to make things work smarter.

You ll be responsible for:

• Overseeing operations across multiple properties - from guest experience to housekeeping to maintenance.
• Managing staff and contractors, ensuring everyone is aligned, supported, and delivering high standards.
• Driving efficiency through smart systems, processes, and tools.
• Maximising occupancy through savvy calendar management, direct bookings, and client relationships.
• Supporting growth, improving revenue, and contributing to wider business strategy.
• Being the go-to problem-solver, whether that s guest issues, system hiccups, or unexpected challenges.

Who You Are

You ve got a natural knack for getting things done, keeping people motivated, and spotting opportunities to improve.

We re looking for someone with:

• Previous experience in a managerial or operations role, ideally within hospitality, property, or serviced accommodation.
• Customer-first mindset with a strong background in service.
• Strong organisation and planning skills - you love a to-do list and know how to prioritise.
• Confidence with budgets and financial planning.
• Strategic thinking and sound decision-making skills.
• SEO or marketing know-how (a bonus!) to help support direct bookings.
• Resilience - you stay calm under pressure and take challenges in your stride.
• Tech-savviness - comfortable with operational software, booking platforms, and communication tools.
• Full Drivers Licence with your own vehicle

Why Join Us

• People-first culture We value you as much as our guests.
• Real growth opportunities We re expanding fast and you ll grow with us.
• Flexible hybrid working Work from home and our local office (3 4 days a week).
• Purpose-driven impact Help people in transition find comfort, safety, and care.
• Perks Performance bonus, holidays, training, and a team that s got your back.

If you re ready to take the lead in a business that s personal, ambitious, and anything but ordinary - we d love to hear from you.

Apply now and grow.