Operations Manager

The Meadows; Gateshead; On-site; GBP 33,000 - 38,000; Full time

Job summary

A leading community organization seeks an Operations Manager to oversee operational services, manage a dedicated team, and drive strategic initiatives. The ideal candidate should be an exceptional leader with strong organizational and stakeholder management skills. This full-time role involves a commitment to community resilience and aligns with the organization's strategic goals.

Qualifications

• Strong leadership and team management skills.
• Ability to foster stakeholder relationships.
• Understanding of financial governance and budgeting.

Responsibilities

• Manage operational services and ensure KPI achievement.
• Oversee recruitment, training, and performance management.
• Identify new funding opportunities and manage budgets.

Skills

Leadership

Organizational Skills

Stakeholder Management

Education

Experience in Operations Management

Job description

Title: Operations Manager

Role Type: Permanent

Line manager: Chief Officer

Salary: £33,366 - £37,938

Full time: 36 hrs per week (some weekends and evenings)

Work base: Meadow Well Connected

The information provided in this job description is intended to help the post holder understand the requirements of the role. It is not prescriptive in every detail, and flexibility is encouraged as the role develops.

Context

Meadow Well Connected currently offers services from The Meadows Community Centre and Gardens, aiming to address local inequality and support community resilience and aspirations. We strive for responsive, innovative, and adaptable service delivery, guided by our 2026–2029 strategic plan, involving community input, trustees, staff, and volunteers. The post holder should have a good understanding of the political and funding landscape and be able to foster strong stakeholder relationships.

We seek an exceptional leader to motivate our dedicated team. The ideal candidate is highly organized, strategic, ambitious, and committed to high-quality service delivery supported by robust systems.

Job purpose

The post holder will work closely with the Chief Officer, be part of the Senior Leadership team, and report to the Board of Trustees. Responsibilities include managing operational services, ensuring KPI achievement, contractual compliance, and alignment with our Strategic Plan, with an emphasis on continuous improvement. Budget management, data oversight, and reporting are integral to this role.

Key responsibilities and duties

• Governance and systems: Collaborate with senior management to develop strategic plans, ensure policy adherence, support business development, and oversee data management and quality assurance.
• People and Culture: Lead community development and frontline teams, oversee recruitment, training, supervision, performance management, and ensure health and safety compliance. Develop volunteering initiatives and uphold organizational values.
• Contract and Stakeholder management: Provide project analyses, develop reports for funders, build stakeholder relationships, and represent Meadow Well Connected externally.
• Finance and Business Development: Manage budgets, support service development, identify new funding opportunities, and ensure financial governance.
• Other Duties: Uphold equal opportunities, deputize for the Chief Officer, work flexibly, contribute to service improvements, represent the organization, and perform other reasonable duties.

Closing date: Midnight July 6th. Send CV and cover letter to [e-mail]. Download the Job Description and Person Specification at The Meadows Join The Team.