Operations Manager

ZipRecruiter; Fowlis Easter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A new dining and retail concept in Fowlis Easter is seeking an Operational Manager to lead daily operations and enhance team culture. The ideal candidate will have extensive experience in managing high-volume hospitality venues and a passion for local produce and community engagement. This role offers competitive salary and benefits as well as creative input in developing the brand while working in a supportive team environment.

Benefits

Competitive salary

Creative input in branding

Supportive team environment

Qualifications

• Extensive experience managing high-volume hospitality venues, ideally 150+ covers.
• Proven leadership in building and motivating diverse teams.
• Operational expertise in inventory control and cost management.
• Strong organizational skills for complex rotas and logistics.
• Tech-savvy mindset with basic financial reporting skills.

Responsibilities

• Lead daily operations and inspire front-of-house staff.
• Manage recruitment, training, and team development.
• Oversee inventory, supplier relations, and budgeting.
• Ensure compliance with health & safety and food hygiene.
• Handle customer feedback professionally in all settings.
• Collaborate on marketing and strategy for a large venue.

Skills

Leadership

Customer service

Operational management

Inventory control

Communication

Job description

Job Description

Be Part of Something from Day One

We're not just hiring—we're building. Literally.

Join us as we lay the foundations of a bold new chapter. Our team is forming while the walls are still going up, which means you'll be part of shaping everything: the culture, the workflows and the energy. We’re building a place where quality speaks for itself.

This is your chance to say, “I was there from the beginning.” Not just joining a company—but helping build it.

Who We Are

We’re a seasoned start-up with a bold vision, to redefine rural dining through an authentic steak-bar, café and farm shop experience rooted in quality, sustainability, and local charm. Built on a foundation of farm-fresh produce and traceable butchery, our concept blends rustic appeal with modern operations. We're assembling a passionate leadership team to deliver a warm, memorable experience from day one — both at the table and on the shelves.

This is a fantastic opportunity for a confident strategic individual who thrives in a fast paced, high expectation environment and has the experience managing large scale multi-disciplinary hospitality and retail.

About the Role

As Operational Manager, you’ll be the heartbeat of the business — leading daily operations and shaping our culture. Your responsibilities include:

• Leading and inspiring front-of-house staff to deliver exceptional service across both the steak-bar and farm shop
• Managing rotas, recruitment, training, and team development for a multi-functional team, including retail and hospitality staff
• Overseeing inventory, supplier relations, and budgeting
• Ensuring health & safety compliance and food hygiene standards in high-volume settings
• Handling customer feedback with professionalism, both in dining and retail environments
• Collaborating with the founders on marketing, events, and strategy for a venue catering to 200+ covers, seasonal functions, and retail launches
• Coordinating logistics and shift planning for busy weekends, private hire events, and peak trading days
• Supporting the day-to-day operations of the farm shop, including sourcing, merchandising, and customer experience initiatives

About You

We’re looking for a seasoned operator who thrives in dynamic, customer-focused environments and knows how to lead with both strategy and heart:

• Extensive experience managing high-volume hospitality venues (ideally 150+ covers) and/or multi-outlet operations
• Proven leadership in building, training, and motivating diverse teams across both retail and restaurant settings
• Operational expertise in inventory control, supplier negotiation, and cost management — with a sharp eye for margins and quality
• Strong organisational skills to handle complex rotas, event logistics, and seasonal fluctuations
• Excellent communication and customer service instincts, with the ability to resolve issues calmly and professionally
• Tech-savvy mindset, comfortable with POS systems, scheduling tools, and basic financial reporting
• Adaptability and initiative to thrive in a fast-paced start-up environment where no two days are the same
• Passion for local produce, sustainability, and community engagement — someone who understands the value of provenance and storytelling in both food and retail

Why join us

• A chance to grow and develop a brand from the ground up
• Creative input in menus, branding, and customer experience
• Fun, supportive team environment that values innovation and individuality
• Competitive salary and benefits

Exact Location

56.503981, -3.127824