Operations Manager

JR United Kingdom; Exeter; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead operational delivery at a prominent shopping center. This role offers a unique opportunity to manage diverse services, including security and cleaning, while ensuring compliance and driving efficiencies. You'll collaborate with a close-knit team, contributing to exciting redevelopment initiatives and benefiting from significant investment in your professional development. With a focus on leadership and relationship building, this position promises a rewarding career path in a beautiful location, making it an ideal opportunity for those passionate about operational excellence.

Benefits

25 days holiday + 8 bank holidays

Life assurance: 3x salary

Discretionary bonus scheme

Sick pay after 1 year of service

Access to non-contractual benefits

Qualifications

• Experience in managing soft FM services in public-facing environments.
• Confidence in health and safety management, ideally with NEBOSH or IOSH.

Responsibilities

• Oversee day-to-day operations across security, cleaning, and waste management.
• Manage budgets and contractor relationships while contributing to redevelopment projects.

Skills

Management of cleaning services

Incident management

Health and Safety management

Budget management

Leadership

Relationship building

Commercial mindset

Education

NEBOSH certification

IOSH certification

Job description

We’re looking for a customer-focused, hands-on Operations Manager to take the reins of day-to-day operational delivery across security, cleaning, waste, and car park management at Princesshay Shopping Centre. Working closely with the Technical Services Manager, you’ll be instrumental in maintaining the high standards the centre is known for – and pushing them even higher.

From managing budgets and compliance to leading contractor relationships and contributing to exciting re-development projects (like the revitalisation of the old Debenhams unit), this is a high-impact role with bags of variety and influence.

What Makes This Role Stand Out?

• Princesshay is the Southwest’s largest shopping centre
• Work in a close-knit, collaborative team known for being friendly, supportive, and ambitious
• Join at a moment of change and growth, with fresh leadership and exciting developments ahead
• Beautiful Southwest location – ideal for those already local or open to relocating
• Get real investment in your development – NEBOSH, IOSH, or other training is fully supported by Savills
• Free parking

What We’re Looking For

• Experience managing cleaning, security, or soft FM services in a busy public-facing environment
• Confidence in incident and H&S management – ideally with NEBOSH or IOSH (or willing to train)
• Calm, balanced leadership style – great in tackling challenges and even better at building relationships
• Organised and commercially minded – able to manage budgets and drive efficiencies
• Bonus: Shopping centre or retail operations experience
• Whether you're a seasoned Ops Manager or a strong Soft Services Manager ready to step up – we’d love to hear from you.

Benefits package

• Holiday: 25 days + 8 bank holidays
• Life assurance: 3x salary cover insured
• Discretionary bonus scheme: Annual scheme – eligible bonuses payable in December.
• Sick pay: over 1 year’s continuous service and less than 5 years continuous service: a maximum of 30 working days
• 5 years continuous service plus: a maximum of 60 working days

(All pro-rated if normal working hours are less than five days per week)

• Access to non-contractual benefits, i.e. Virtual GP, counselling, discount scheme, share save scheme etc.

Princesshay is part of the Savills family, offering huge potential for long-term career growth across an incredible portfolio of assets nationwide. You'll be joining a business that genuinely supports its people and invests in their progression – no tick-box training, just real development, at your pace.

Apply now and be part of something big – Princesshay is ready for its next chapter, and this is your chance to help write it.