Operations Manager

Allscreens Nationwide Ltd; Exeter; On-site; GBP 65,000 - 85,000; Full time

Job summary

Allscreens Nationwide Ltd. Exeter area is seeking an Operations Manager to take overall responsibility for workforce planning, rota management and staffing levels across the practice, while supporting staff wellbeing and business continuity.

The role also covers dispensary oversight, recruitment, development and ensuring compliance with dispensing regulations, policies and governance. You will drive systems, processes and continuous improvement, lead administrative and non-clinical teams,

Job description

Workforce Planning & Rota Management The Operations Manager will have overall responsibility for workforce planning across the practice, ensuring that staffing levels meet operational demand whilst supporting staff wellbeing and business continuity. This will include: Planning and maintaining clinical and non-clinical rotas. Coordinating annual leave, study leave and other planned absences. Managing short-term staffing issues and arranging appropriate cover. Working with partners ensure safe staffing levels. Monitoring workforce capacity and identifying future workforce requirements. Supporting recruitment planning and succession planning where appropriate. The post holder will continually review workforce utilisation and identify opportunities to improve efficiency and resilience. Dispensary Management The Operations Manager will provide operational oversight of the dispensary, ensuring safe, effective and compliant service delivery. Working closely with the dispensary team and Lead Dispenser, responsibilities will include: Supporting the day-to-day operational management of the dispensary. Ensuring appropriate staffing, workload management and rota coordination. Supporting recruitment, induction and development of dispensary staff. Monitoring operational performance and identifying opportunities for improvement. Working with the Group Manager and Partners to support future development of dispensing services. Ensuring compliance with relevant dispensing regulations and practice policies, supported by central quality and compliance functions where appropriate. People Management & Team Development The Operations Manager will provide day-to-day leadership for administrative, reception and dispensary teams, creating a positive, supportive and accountable working culture. Responsibilities will include: Line management of non-clinical staff. Conducting regular one-to-ones and annual appraisals. Supporting staff wellbeing and development. Managing attendance, performance and conduct in line with HR policies. Leading team meetings and maintaining effective communication. Supporting individuals through change and embedding new ways of working. The role will involve maintaining clear and consistent communication across the whole team, supporting engagement, and ensuring that expectations are understood. Systems, Processes & Continuous Improvement The post holder will support the coordination and optimisation of practice systems, including appointment processes, administrative workflows, and digital tools. They will work to identify opportunities to improve efficiency, reduce duplication, and strengthen processes that support patient care and operational delivery. There will be a particular focus on maintaining and supporting systems already familiar to the practice (e.g. SystemOne, QoF processes), with access to wider expertise where required. Quality, Compliance & Governance The Operations Manager will hold local oversight of quality and compliance. This includes ensuring that policies are implemented and maintained, supporting readiness for inspections, and embedding learning from significant events and complaints. Central support will be available for: Information governance CQC preparation and audits Policy development Risk management This allows the role to focus on local implementation and oversight, rather than full ownership of all compliance functions. Financial & Performance Awareness The role will contribute to the effective operational delivery of performance targets, including QoF and other contractual requirements. While full financial management will not sit within this role, the post holder will maintain awareness of operational performance and support processes that contribute to financial sustainability. Support from central finance functions will be available where required. Collaboration & Wider Engagement The Operations Manager will work as part of the AHG leadership structure, attending management meetings and contributing to shared learning and decision-making. PCN representation will initially be supported, with the opportunity for the post holder to take on this responsibility over time if appropriate. The role will support the implementation of wider organisational priorities at a local level, ensuring alignment between Wyndham and AHG Support Structure A structured support model will be in place, including: Regular support from the Group Manager Monthly 1:1 mentorship Access to central specialist functions (HR, compliance, IG, finance, comms) Peer support from other Operations Managers Formal training opportunities (including Primary Care management training)

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