Operations Manager

RetailChoice; Exeter; On-site; GBP 40,000 - 55,000; Full time

Job summary

A logistics provider in Exeter is seeking an Operations Manager responsible for leading service center operations. This role involves managing staff, ensuring quality service delivery, and driving process improvements. Ideal candidates will have experience in logistics and a track record of achieving performance objectives. Competitive pay, career advancement opportunities, and extensive benefits are offered.

Benefits

Competitive Rates of Pay

25 days holiday plus bank holidays

Long Service Recognition

Enhanced Maternity & Paternity

Enhanced Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Career progression opportunities

Qualifications

• Experience in production/logistics/mail/parcel services environment.
• Ability to manage multi-shift operations.
• Experience managing a diverse workforce.

Responsibilities

• Lead and manage operational aspects of the service center.
• Ensure achievement of cost and quality performance measures.
• Drive and lead change process for integrated operations.

Skills

Line management experience

Experience in logistics

Customer service

Budget management

Microsoft Office proficiency

Job description

Overview

An exciting new Operations Manager opportunity at DX! All About You: You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About Us: We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not – if we fail! DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours.

What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader, with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role Summary

This role is responsible for leading and managing operational aspects of the service centre for the DX products, ensuring achievement of budgeted and/or targeted service, cost and quality performance measures. The successful candidate will be responsible for the effective management of all employed colleagues, third party subcontractors and owner drivers. They will manage the premises, equipment and consumables, ensuring the most cost effective and high quality performance is delivered. The role will drive and lead the change process to deliver a fully integrated service centre operation in conjunction with the General Manager.

Key Responsibilities

• Evident line management experience in production/logistics/mail/parcel services environment to at least the same level of responsibility.
• Experience of running a multi shift logistics operation
• Proven record of delivering great service to customers and managing ongoing customer relationships.
• Experience of managing a diverse workforce including sub-contractors, self-employed drivers and PAYE drivers.
• Experience of managing direct cost budget.
• Ability to use Microsoft Excel, Word, Email, Access, PowerPoint or similar database.

Essential Criteria For This Role

• Previous experience in the logistics or distribution industry

Additional Information On This Role

If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

Benefits

• Competitive Rates of Pay
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more