Operations Manager

ZipRecruiter; Etwall CP; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in health and fitness is seeking a dynamic Operations Manager to oversee day-to-day operations at a vibrant club. This role involves leading reception and cleaning teams to ensure a 5-star experience for members while maintaining safety and cleanliness. The ideal candidate is self-motivated, passionate about customer service, and ready to embrace training opportunities for personal growth. With a commitment to excellence and a supportive team environment, this position offers a unique chance to thrive in a community-focused atmosphere. Join us in making a difference in members' lives every day!

Benefits

Free Club Membership for you and your family

Discounts on products

Unlimited 50% discount on food and drinks

Opportunity for advancement

Flexible shift patterns

Learning and Development opportunities

Wagestream app for on-demand pay

Benefits suite

Qualifications

• Experience managing a team in a service-led facility.
• Strong financial planning and management skills.

Responsibilities

• Manage day-to-day operations of club reception and cleaning teams.
• Ensure safety and exceptional service for members.

Skills

Team Management

Customer Service

Financial Planning

Communication Skills

Collaboration Skills

Job description

Job Description

Would you like to join the largest Health and Fitness operator in Europe, working with a passionate and driven team with the will to win?

We are looking for a dynamic Operations Manager to manage the successful and efficient day-to-day operation of the club reception and cleaning teams within the club, ensuring we give our members a fabulous experience every day. You will regularly act as Duty Manager, taking responsibility for the efficient operation of the club.

Leading the Reception, Cleaning, and Spa host teams, you will deliver 5-star standards of facilities and a safe, clean environment through an obsessive attention to detail, taking a 'See it, Fix it' approach, completing detailed reviews, and ensuring the safety of members and staff remains our highest priority at all times.

What’s more, as an Operations Manager with us, you will have a range of benefits that are hard to find elsewhere in the industry:

• Free Club Membership* for you and your family
• Discounts on our products such as swimming/tennis lessons and personal training
• Unlimited 50% discount on food and drinks
• Opportunity for advancement and career progression
• Flexible shift patterns
• Learning and Development opportunities
• Wagestream app allowing you to be paid on demand
• Benefits suite

What are we looking for?

A self-motivated manager who takes pride in delivering exceptional service to our members and is willing to work with the General Manager to ensure a safe and premium experience across the entire club. The ideal candidate is eager to learn and make use of all available training and development tools to flourish.

The position requires working shifts according to the business demand, including four weekend shifts per month and at least one late shift per week.

Experience in managing a team in a service-led facility (e.g., restaurant, attraction, retail, sporting, or leisure facility) is highly desirable. Experience of duty management responsibilities is also desirable. Candidates should have experience in financial planning and management, be passionate about customer service, and possess excellent communication and collaboration skills.

You bring the passion. We bring the purpose. We’re more than a club. We’re a community. Be a part of it.