Operations Manager

TRCGroup; East Midlands, Leicester; Remote; GBP 50,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead a dedicated team in complex care. This remote role offers a unique opportunity to ensure high-quality service delivery while driving performance and operational excellence. You will oversee daily operations, manage financial performance, and cultivate strong relationships with stakeholders. If you are passionate about delivering exceptional care and have a proven track record in homecare management, this could be the perfect opportunity for you. Join a team that values growth, success, and quality improvement.

Qualifications

• Proven experience in complex care or homecare management.
• Strong understanding of CQC regulations and legislative requirements.

Responsibilities

• Oversee a caseload of complex care packages ensuring high standards.
• Lead and develop a team of Community Care Leads.

Skills

Leadership

Communication Skills

Problem-Solving

Performance Management

Financial Acumen

Job description

Operations Manager - Complex Care (Remote)
Salary: £50,000 per year plus car allowance

Location: Midlands based

Hours per week: 40 hours over 5 days a week

The Recruitment Crowd are searching for a talented and experienced Operations Manager to lead and innovate a dedicated team of Community Care Leads in the Midlands.

Are you an Operations Manager who has a strong background in complex care or homecare management?
Do you have a true passion for high quality complex care and an appetite for growth and success?
If so...We could have the perfect opportunity for you!

As an Operations Manager, you'll play a key role in overseeing a caseload of complex care packages, ensuring the highest standards of care for clients.

Key Responsibilities:

1. Ensuring excellent levels of service delivery.
2. Leadership and development of Community Care Lead team.
3. Performance Management.
4. Set and achieve KPI’s, conduct performance reviews, and manage team performance.
5. Ensure operational excellence, overseeing daily operations and key processes.
6. Financial performance, to align with and exceed budget requirements.
7. Developing and maintaining long standing relationships, with internal and external stakeholders.
8. Efficient mobilisation and onboarding of new business, in conjunction with the clinical and wider operational teams.
9. Collaborative working with clinical, wider operational and business development teams.
10. Continuous quality improvement, to align with our quality agenda.

The ideal person will have:

1. A passion for high quality complex care.
2. An appetite for growth and success.
3. Proven experience in complex care or homecare management.
4. Commercially astute, with a proven track record of achieving and exceeding financial performance.
5. A solid understanding of CQC regulations and legislative requirements.
6. Strong motivational leader, with a proven track record of developing high performing teams.
7. Excellent communication and problem-solving abilities.

For more information regarding this position, please apply. If you have the current criteria required, one of our team will be in touch!