Operations Manager

Dobbies Garden Centres; Derby; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the retail sector is seeking an Operations Manager to enhance customer experience and drive sales across its stores. This role involves overseeing operations, motivating teams, and ensuring compliance with health and safety standards. The ideal candidate will possess strong retail management skills, commercial awareness, and a passion for team development. With a commitment to community and employee wellbeing, this organization offers a supportive and dynamic work environment. Join a company that values teamwork, continuous improvement, and a love for gardening.

Benefits

Flexible annual leave

Generous employee discounts

Access to financial wellbeing support

Confidential support through Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in retail operations management with strong operational expertise.
• Proven ability to manage stock controls and adhere to health & safety regulations.

Responsibilities

• Overseeing store operations to maximize profitable sales and growth.
• Motivating the team to deliver an exceptional in-store customer experience.
• Ensuring health & safety regulations are followed.

Skills

Retail operations management

Budget management

Stock control management

Training and coaching staff

Health & safety regulations

Team leadership

Job description

Our Operations Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards, and exceeding commercial targets.

Responsibilities

1. Overseeing store operations to maximize profitable sales and growth.
2. Creating a positive work environment and supporting team development within Dobbies.
3. Motivating the team to deliver an exceptional in-store customer experience.
4. Collaborating with central support teams to improve business communication and operations.
5. Ensuring health & safety regulations are followed, prioritizing employee and customer welfare.
6. Implementing audit controls and coaching the team on governance best practices.
7. Managing stock processes and visual merchandising throughout the store.
8. Acting as deputy to the General Manager when necessary.
9. Taking on duty manager responsibilities, including key holder duties.

Who We Are Looking For

1. Experience in retail operations management with strong operational expertise.
2. Commercial awareness, including budget management and sales-driven profitability.
3. Proven ability to manage stock controls and adhere to health & safety regulations.
4. Skilled in training and coaching staff to ensure excellent customer service and safety standards.
5. Adaptable, quick to respond to changing priorities and regulations.
6. Positive leadership, capable of motivating the team through seasonal changes.
7. Alignment with our core values: teamwork, continuous improvement, positivity, and passion for gardens.

What We Offer

1. Flexible annual leave with limited statutory days off required.
2. Generous employee discounts across stores, restaurants, and food halls.
3. Access to Wagestream for financial wellbeing support.
4. Support through Retail Trust including confidential support, virtual GP, and counselling.
5. Development opportunities via Dobbies Academy and eLearning programs.
6. A passionate, diverse, and community-focused culture.

About Us

Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores in every nation. We celebrate garden living year-round with a wide range of products, concessions, and services. Many locations feature cafes or restaurants, and we host community events and charity initiatives. We are committed to being a great place to work, encouraging colleagues to be their best every day and to share in our success.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Retail