Operations Manager

Stannah; Dartford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-owned manufacturing company in Dartford is seeking an Operations Manager to oversee daily operations within their Network Rail Department. The ideal candidate will demonstrate strong leadership and customer service skills, along with experience in the lift industry. Responsibilities include managing teams, ensuring service quality, and driving process improvements. The company offers a competitive salary and a comprehensive benefits package.

Benefits

Market-aligned salary

Profit Share Bonus Scheme

25 days holiday plus bank holidays

Pension scheme with matched contribution

SimplyHealth Cash Plan for health costs

Company Vehicle

Qualifications

• Previous experience leading a service team within the lift industry.
• Hands-on expertise in Health & Safety, budgeting, and process management.
• Valid UK driving license and willingness to travel.

Responsibilities

• Oversee daily operations of Branch Field Management and Engineer Teams.
• Ensure service quality and compliance with Health & Safety policies.
• Lead and mentor a high-performing team to achieve operational goals.

Skills

Leadership

Problem-solving

Team management

Decision-making

Customer service

Education

Minimum NVQ level 3 Management qualification or equivalent

Job description

Operations Manager Jobs in Dartford at Stannah - Join Our Team!

Stannah has an exciting opportunity for an Operations Manager to join our Network Rail Department, ideally based out of our Dartford Branch.

The Operations Manager for the Network Rail Department (NRD) is responsible for overseeing the daily operations of the NRD department, ensuring efficient workflow, maintaining high customer satisfaction, and achieving operational targets. This role requires strong leadership, problem-solving skills, and a focus on optimizing operational processes.

This role involves overseeing the daily operations of the KAMs, Technical, and Engineering Teams, ensuring safe, efficient, and effective workflows while maintaining high customer satisfaction and meeting operational goals.

This is an excellent opportunity for an experienced leader with strong management skills, a passion for customer service, and a commitment to Health & Safety.

Working hours are Monday to Thursday: 08:00 - 16:45, and Friday: 08:00 - 15:45.

To succeed as the Operations Manager, you should have previous experience leading a service team within the lift industry. Experience in operations management, budget control, and process improvement is desirable.

Operations Manager Responsibilities:

1. Oversee daily operations of Branch Field Management and Engineer Teams
2. Ensure efficiency, service quality, and compliance with Health & Safety policies
3. Lead, develop, and mentor a high-performing team to achieve operational goals
4. Manage budgets, support financial targets, and identify cost-saving opportunities
5. Drive process improvements and ensure compliance with industry regulations and company policies
6. Maintain strong stakeholder communication and proactively manage customer expectations

Requirements include strong leadership, team management, decision-making skills, proven management experience in the lift industry, hands-on expertise in Health & Safety, budgeting, and process management, a valid UK driving license, willingness to travel, and a minimum NVQ level 3 Management qualification or equivalent.

If you have previous experience as a Manager or Office Manager and are seeking an Operations Manager role in Dartford, please click the "apply now" button or contact us for more information.

Company Information:

Stannah is a family-owned manufacturing and engineering company founded in 1867. Our products include stairlifts, lifts, escalators, and homelifts, along with maintenance and repair services. We are a global business with a fifth-generation family leadership. We are an equal opportunities employer and a Disability Confident Committed Employer, valuing diversity and inclusion.

Benefits Include:

• Market-aligned salary, paid monthly
• Profit Share Bonus Scheme, paid quarterly based on profits
• 25 days holiday plus bank holidays
• Holiday scheme to buy extra days
• Pension scheme with matched contribution or salary sacrifice
• SimplyHealth Cash Plan for health costs
• Life Assurance Scheme
• Long Service Award Scheme with holiday benefits
• Company Benefits Discount Rewards Scheme
• Employee Assistance Programme
• Enhanced maternity and paternity leave
• Free parking
• Company-funded LinkedIn Learning Account
• Company Vehicle