Operations Manager

Leonardo Hotel London Croydon; Croydon; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hotel chain in Croydon is seeking an Operations Manager to oversee daily operations and lead the Food and Beverage department. You will support the General Manager in ensuring that guests have a memorable experience while driving team success. The ideal candidate will have key people skills and essential hospitality management experience. Enjoy perks such as bonus schemes, enhanced pension plans, and opportunities for professional development.

Benefits

Quarterly bonus scheme

Enhanced pension plan

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Job-related training programmes

Employee awards celebration

Qualifications

• Ability to lead and inspire a team.
• Good knowledge of the local area to drive business.
• Experience in hospitality management.

Responsibilities

• Oversee day-to-day operations in the absence of the Hotel Manager.
• Support with recruitment and training of new team members.
• Devise new ways to enhance the hotel brand locally.
• Monitor food and beverage standards to ensure guest satisfaction.

Skills

Key people skills

Food and Beverage experience

Front Office experience

Team leadership

Job description

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As an Operations Manager, you’ll keep the hotel running like clockwork and take responsibility of the Food and Beverage department. Responsible for day to day operations in the absence of the Hotel Manager. you will lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!

Some of the perks you could enjoy include :

• Quarterly bonus scheme : based on our business and your personal performances
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe : get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme : for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme : earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate : we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff : access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

As an Operations Manager, you will :

• Be yourself!
• Undertake Duty Manager shifts as required to support the team
• Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel
• Support with the delivery of new starter induction and “Guest Care” training, ensuring all team members are offering great hospitality to our brand standards
• Actively monitor recruitment requirements in your hotel to support the operation (and your current team!)
• Have good knowledge of the local area to drive business opportunities for your hotel
• Collaborate with your local HR team to host engaging activities for your team
• Food and Beverage and Front Office experience is essential

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued. It’s our role to keep you at the top of your game by offering genuine management opportunities for development and progression. In fact, our “High Potential Programme” is designed just for leaders like you! The programme has been created to progress Operations Managers to their first Hotel Manager role. The programme develops your skills and knowledge at Leonardo Hotels,along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!