Operations Manager

Churchill Services; City Of London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading facilities management provider is seeking a Cleaning Operations Manager in London to lead service delivery across prestigious contracts. The role involves strategic oversight, team development, and ensuring excellence in service performance. Candidates should have proven leadership experience, strong communication skills, and a strategic mindset for operational improvements. Competitive salary and employee ownership opportunities available.

Benefits

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access

Two paid volunteering days

Exclusive perks and discounts

Ongoing training and development

Recognition and rewards

Qualifications

• Proven leadership experience at senior management or director level within Facilities Management.
• A track record of managing large, complex business portfolios.
• Strong leadership and coaching skills focused on building high-performing teams.
• Excellent communication and stakeholder management skills.
• A strategic mindset with a focus on operational improvements.

Responsibilities

• Lead strategic reviews and performance discussions with stakeholders.
• Monitor KPIs and drive continuous improvement.
• Conduct regular site visits for compliance and engagement.
• Oversee financial performance and identify improvement opportunities.
• Implement scalable processes for long-term growth.

Skills

Leadership experience

Communication skills

Stakeholder management

Commercial acumen

Data-driven decision-making

Job description

Overview

Based across London

£45,000 - £50,000 per annum depending on experience

Drive service excellence, empower teams, and shape the future of operations at Churchill Contract Services.

We are seeking a collaborative, people-focused Cleaning Operations Manager to lead service delivery across a portfolio of prestigious blue-chip and corporate contracts in central London.

In this pivotal role, you will lead and develop a team of Account Managers and Key Account Managers, ensuring outstanding service performance and continuous improvement across all contracts. You will combine strategic oversight with a hands-on approach—balancing site engagement, client relationships, and operational planning to ensure consistency, innovation, and customer satisfaction across your portfolio.

You will also have the opportunity to contribute to new business mobilisations and innovation projects, sharing your expertise to help shape best practices across Churchill Contract Services.

As a Cleaning Operations Manager, you will:

• Lead strategic reviews and performance discussions with senior stakeholders.
• Monitor KPIs and quality metrics across contracts, identifying trends and driving continuous improvement.
• Conduct regular site visits to ensure compliance, service excellence, and team engagement.
• Oversee financial performance, identifying opportunities to improve efficiencies and margins.
• Collaborate with operational leaders to respond to client feedback and enhance service delivery.
• Implement scalable, sustainable processes to support long-term growth.

As a Cleaning Operations Manager, you will have:

• Proven leadership experience at senior management or director level within Facilities Management or a related sector.
• A track record of managing large, complex business portfolios with demonstrable financial growth.
• Experience with acquisitions, integrations, or transformation programmes.
• Strong leadership and coaching skills, with a focus on building high-performing teams.
• A strategic mindset with the ability to deliver tangible operational improvements.
• Excellent communication and stakeholder management skills.
• Strong commercial acumen and a data-driven approach to decision-making.
• A practical, solution-oriented mindset with a long-term vision for growth and innovation.
• Commercial awareness and a data-informed approach to decision-making.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.