Operations Manager

SafeAI; City Of London; Sur place; GBP 65 000 - 80 000; Plein temps

Avantages offerts par ce poste

Pension (10% employer contribution)

Private medical insurance (including d

Life assurance

Critical illness cover

Income protection

Wellbeing allowance

Résumé du poste

The London Initiative for Safe AI (LISA) in London asks for an Operations leader to run the daily functions of a growing hub. You’ll oversee space, IT, facilities and member services, coordinating with contractors and partner organisations to deliver reliable operations.

You will own processes, drive efficiency, and build scalable solutions that support rapid growth while maintaining a high standard of service for researchers and organisations hosted by LISA.

Qualifications

• Experience owning problems and projects and delivering to a high standard.
• Ability to build processes where needed and move fast.
• Natural coordinator who aligns colleagues, contractors and vendors.
• Root-cause thinking and thorough documentation of solutions.
• Clear and warm written and verbal communication with diverse stakeholders.

Responsabilités

• Manage end-to-end projects with internal teams, contractors and suppliers.
• Own and prioritise areas such as catering, security, IT, and facilities as the organisation grows.
• Identify manual or fragile processes and fix them before issues arise.
• Document how things work and keep it up to date.
• Create simple reporting on space use, services and member satisfaction to guide decisions.

Connaissances

Project management

Operations coordination

Stakeholder management

Process improvement

Communication

Description du poste

1. About LISA and the Role

The London Initiative for Safe AI (LISA) is the UK's central hub for AI safety. Our mission is to build the ecosystem the world needs to navigate transformative AI safely, by strengthening the capacity, capability, and cooperation of the AI safety field.

Our London hub hosts some of the brightest individuals and organisations in the field: researchers, founders, government officials, and AI safety staff from organisations like Anthropic, Google DeepMind, OpenAI, and the UK AI Safety Institute. By co-locating these people in the same building, we lower the friction to collaboration, accelerate the careers of those entering the field, and strengthen the organisations working to make AI go well.

The physical hub is the primary way we deliver our mission, which makes how well it runs central to everything we do. LISA is growing fast. The number of people using our space has nearly doubled this year, we move into a much larger home in 2027, and the organisations we host increasingly ask us for help with the unglamorous work of running themselves well. The systems behind all of this need to grow with it – which is what this role is for.

Reporting to our Director of Operations, you’ll work across everything it takes to run LISA – the building and its services, our people processes, IT, finance and legal, and the projects that turn strategy into things that actually happen – and you’ll be one of the people our resident organisations turn to with operational problems of their own.

No two weeks will look the same: redesigning how we welcome new members, running the IT workstream of our office move, fixing a catering contract, helping one of our organisations set up a process it has never needed before. We’ll point you at what matters most, trust you to find a sensible route to the outcome, and back you to deliver it. You’ll do it inside a small, capable team and a building full of people working on one of the most important problems of our time – a strong foundation for anyone who wants to become a Head of Operations or Chief of Staff.

2. What you’ll do

Make LISA run better every month

• Run projects end to end – scoping, planning, delivery – with colleagues, contractors and suppliers, keeping everyone informed along the way.
  
• Own whole areas as priorities demand: catering that means members eat well every day; security that keeps the building safe without making it feel like a fortress; the IT systems our team and organisations rely on, alongside our IT consultant.
  
• Notice what is manual, fragile or about to break as we grow, and fix it before anyone has to complain.
  
• Write down how things work so others can run them, and keep it current.
  
• Build the simple reporting – space use, services, member satisfaction – that lets us decide on evidence rather than anecdote.
  

Help us move our HQ

• Own workstreams of our fit-out and relocation – IT, AV, catering, facilities – with the project lead, so that the new building opens working, not just finished.
  

Support the organisations we host

• Be the person their teams come to: resolve what you can, route the rest to the right expert or provider, and never let a request go quiet.
  
• Understand their real operational headaches – legal, HR, finance and more – and shape our help into something dependable that scales as the community grows.
  

3. About you

You like taking something messy and making it run smoothly, and you enjoy the people as much as the process. More specifically:

• You get things done. You’ve owned problems and projects before, found a way through when the answer wasn’t obvious, and delivered to a standard you’d be proud of.
  
• You bring order without bureaucracy. You build the process a situation needs and no more, and you’re comfortable moving fast where not every support structure exists yet.
  
• You’re a natural coordinator. You keep colleagues, contractors and suppliers moving in the same direction, hold people to their commitments kindly, and know what to prioritise and when.
  
• You get to the root of things. You’d rather fix a cause than patch a symptom, and you leave things better documented than you found them.
  
• You communicate clearly and warmly, in writing and in person, whether with a researcher, a contractor, a founder or a board member.
  
• You’re happy to own a whole area, taking complex things off the Director of Operations’ desk and running them well, so that senior time goes where it has most leverage.

Nice to have: experience helping an organisation scale through rapid growth; embedding processes that others then run; time in a comparable setting – a scaling tech company, research institute, professional services firm or membership organisation; and a real interest in making transformative AI go well. You don’t need to be technical, but you’ll be curious about what our members are working on.

4. What we offer

Compensation

£65,000 - £80,000.

Benefits

• Pension (10% employer contribution)
• private medical insurance (including dental and optical)
• life assurance
• critical illness cover
• income protection
• a £500 wellbeing allowance

How we hire

We are more interested in trajectory, judgement, and fit with the role than in a perfect match against the list above.

Right to work

Candidates must have, or be eligible to obtain, the right to work in the UK. LISA can support visa applications for the right candidate.