Operations Manager

Invictus Group; City Of London; On-site; GBP 70,000; Full time

Job summary

A heritage services company in London seeks an experienced Operations / Hard-Services Manager to oversee engineering and maintenance across multiple iconic buildings. You will manage compliance, budgets, and lead teams while ensuring high safety standards. The ideal candidate has a strong background in managing complex estates, especially in heritage settings, and holds a technical qualification in engineering.

Benefits

Generous pension

25 days holiday + bank holidays

Employee benefits

Qualifications

• Experience in managing complex estates, particularly in heritage or corporate environments.
• Strong understanding of compliance requirements and contractor management.
• Ability to lead teams and maintain effective relationships with stakeholders.

Responsibilities

• Manage M&E and hard-services delivery, including maintenance and compliance.
• Lead a team of engineers and supervise contractors.
• Control operational budgets and contractor performance.
• Oversee CapEx projects for heritage conservation.

Skills

Operations management

Engineering management

Compliance and safety management

Stakeholder engagement

Education

Technical / M&E qualification (electrical or mechanical)

Job description

Operations / Hard-Services Manager - London

Salary: £70,000 + benefits

Location: West End / Central London - Multiple Heritage Sites

Sector: Client-Direct - Heritage / Cultural Sites

About the Role:

We're searching for an experienced Operations / Hard-Services Manager to join a client-direct estates team managing several iconic heritage buildings in Central London.

You will lead engineering, maintenance, compliance and CapEx programmes across a diverse and historic estate.

Key Responsibilities:

• Manage all M&E / hard-services delivery, including PPM, reactive maintenance & life-cycle works.
• Lead a team of engineers, supervisors and specialist contractors.
• Ensure all statutory compliance, risk assessments, and H&S obligations are met.
• Control operational budgets, procurement and contractor performance.
• Oversee CapEx / life-cycle projects and provide technical input for heritage conservation.
• Maintain strong working relationships with internal stakeholders and heritage bodies.

What We're Looking For:

• Background as an Ops / Hard-Services / Engineering Manager in complex estates (heritage, museums, listed buildings or multi-site corporate estates).
• Technical / M&E qualification (electrical or mechanical) highly desirable.
• Strong compliance and contractor-management skills.
• Excellent stakeholder engagement and customer-service mindset.

Package & Benefits:

• Salary up to £70,000 DOE
• 25 days holiday + bank holidays
• Generous pension and employee benefits
• Opportunity to work across landmark heritage sites in the heart of London

Apply today for a confidential chat about this unique heritage-focused role