Operations Manager

Reed; Cambridge; On-site; GBP 38,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Leadership training

Development funds

Job summary

Reed in Partnership UK is seeking an experienced Operations Manager to lead multiple offices and contracts, ensuring delivery within budget and to quality standards. You will oversee remote, direct and indirect management to address workflow issues and hit milestones in the participant journey.

The role offers a generous base salary, pro-rata for part-time, with flexible scheduling and activities for training, development and progression within the Employability Division.

Qualifications

• Extensive experience of team management across multiple offices and contracts within the Employability/ Public sector.
• Experience designing and implementing complex operational processes across multiple teams.
• Degree or relevant qualification.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum Grade B (or equivalent).

Responsibilities

• Motivate, coach and develop teams to ensure productive dynamics.
• Monitor and drive performance across contracts and teams.
• Develop and maintain relationships with internal stakeholders as well as employers.
• Oversee financial resources and facilities within remit.
• Lead continuous improvement at team and organisational levels.

Skills

Team management

Operational process design

Stakeholder management

People development

Travel willingness

Education

Degree or relevant qualification

Two A-Levels or Level 3 Diploma

GCSE English (Grade B)

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£38,000 - £62,000

Job Description

Are you an experienced manager, adept at leading and developing teams?

Would you like to work in a role that makes a positive impact on people and their communities?

Consider the role of an Operations Manager at Reed in Partnership!

Please note, internal applications close will close on the 12th October 2026.

We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.

Internal applications for this role close on

Who we are:

Reed in Partnership’s Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

Our Restart Scheme, funded by the Department for Work and Pensions (DWP), focuses specifically on supporting the long-term unemployed who are referred and mandated to the scheme by their local Job Centre Plus. We provide them with up to 12 months of personalised support to enter or re-enter the workforce.

What is the role about?

The Operations Manager is directly responsible for the effective performance of a number of offices and/or contracts. This includes ensuring that all actions are taken to ensure these contracts are delivered within budget and to agreed quality standards.

Through remote, direct and indirect management, the Operations Manager should ensure adequate workflow issues are addressed and milestones necessary for the participants journey (s) are achieved.

Just some of your day-to-day responsibilities will include:

People Motivation, Coaching and Development

Operations Managers ensure the smooth running and productive dynamics of their teams by acting as a lynchpin between all key individuals and teams behind/within the participant1s journey to Employment.

Performance Management and delivery

Operations Managers manage their teams by monitoring all elements of the sales management process, motivating, ensuring and supporting co-members to perform effectively their roles in supporting participants into and sustaining in employment.

Relationships and Stakeholder Management

Operations Managers develop and maintain professional relationship with internal stakeholders as well as with employers and wider Employer organisations.

Finance and Facilities

Operations Managers are responsible for the management of financial resources and facilities within their remit.

Quality and Continuous Improvement

Operations Managers are responsible for the continuous improvement at the team level and contribution of continuous improvement at the organisational level.

What’s in it for you?

Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities.

You will have access to the range of Reed in Partnership benefits, which include:

25 days annual leave (pro-rata for part time) plus statutory bank holidays

Reed Pension Scheme

Award Winning Management & Leadership training

Professional & Personal Development Funds

Bi-annual pay reviews

Plus much more

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

To be successful in this role, we are looking for someone with:

Essential Attainments:

• Extensive experience of team management across multiple offices and multiple contracts within the Employment support sector
• Experience and understanding of the design and implementation of complex operational processes across multiple teams.
• Degree or relevant qualification.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.

Essential Criteria:

• Satisfactory demonstration of the Operations Managers’ attributes as detailed below.
• Understanding of Publically funded contracts & OSTED standards (where applicable)
• Technical skills include strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.
• Personal interests include interest in people and willingness to learn.
• Personal circumstances include willingness to travel.

Desirable Criteria:

• Experience of working on programmes targeting relevant disadvantaged groups in society.
• Experience of delivering foundation/ vocational learning programs.
• Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits system.
• Personal interests include interest in career and self-development.
• Personal circumstances allow for extensive UK travel which is a requirement of this role.
• Fluency in more than one language

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.