Operations Manager

ZipRecruiter; Bristol; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in health and fitness is seeking a dynamic Operations Manager to oversee daily operations and ensure exceptional service. This role involves leading teams in delivering top-notch facilities and a safe environment for members. With a focus on detail and a commitment to excellence, you will play a key role in enhancing the member experience. Join a passionate team dedicated to creating a community atmosphere, where your contributions can make a real difference. This position offers a unique opportunity for career progression and personal development in a vibrant and supportive environment.

Benefits

Free Club Membership for you and your family

Discounts on products such as Swimming/Tennis Lessons

Unlimited 50% discount on food and drinks

Opportunity for advancement and career progression

Flexible Shift Patterns

Learning and Development Opportunities

Wagestream App allowing you to be paid on demand

Benefits Suite

Qualifications

• Experience in managing a team in a service-led facility is highly desirable.
• Excellent communication and collaboration skills are essential.

Responsibilities

• Manage the day-to-day operations of the club reception and cleaning teams.
• Ensure a safe and premium experience for all club members.

Skills

Customer Service

Team Management

Communication Skills

Financial Planning

Collaboration Skills

Job description

Job Description

Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? We are looking for a dynamic Operations Manager who will manage the successful and efficient day-to-day operation of the club reception and cleaning teams within the Club, ensuring we give our members a fabulous experience every day. You will regularly act as Duty Manager, taking responsibility for the efficient operation of the club. Leading the Reception, Cleaning and Spa host teams, you will deliver 5-star standards of facilities and a safe, clean environment through an obsessive attention to detail, taking a See it, Fix it approach and completing detailed reviews, ensuring the safety of members and team remains our highest priority at all times.

What’s more, as an Operations Manager with us you will have a range of benefits that you’ll be hard pressed to find anywhere else in the industry:

1. Free Club Membership* for you and your family
2. Discounts on our products such as Swimming / Tennis Lessons and Personal Training
3. Unlimited 50% discount on food and drinks
4. Opportunity for advancement and career progression
5. Flexible Shift Patterns
6. Learning and Development Opportunities
7. Wagestream App allowing you to be paid on demand
8. Benefits Suite

What are we looking for?

A self-motivated manager who will take pride in exceptional service to our members and is happy to work with the club General Manager to ensure a safe and premium experience across the whole club. We want you to be willing to learn so you can make use of all the training and development tools we have available to help you flourish. The position requires working shifts in accordance with the demand of the business, including working 4 weekend shifts per month and at least one late shift per week.

Experience in managing a team in a service-led facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility) – highly desirable. Experience of duty management responsibilities – desirable. Experience of financial planning and management. Passionate about customer service. Excellent communication and collaboration skills.

You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.