Operations Manager

Otis Elevator Co.; Brentford; On-site; GBP 50,000 - 70,000; Full time

Job summary

Otis Elevator Co. is seeking an Operations Manager to lead teams and drive operational excellence in Brentford. The position requires strong management experience and an understanding of P&L principles while offering a competitive salary and unique challenges in a global leader in the elevator industry.

Benefits

Competitive salary and bonus scheme

Company car scheme

Opportunities for professional development

Qualifications

• Proven track record in operations management.
• Experience driving quantifiable results.
• Strong understanding of P&L metrics.

Responsibilities

• Provide leadership for Field and Project Managers.
• Manage resource allocation and customer experience.
• Drive technology adoption for productivity.

Skills

Operational results delivery

Management experience

Technology adoption

P&L understanding

Tools

MS Office

App/cloud-based tools

Job description

locations Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.

time type Full time

posted on Posted 2 Days Ago

job requisition id 20133861

Date Posted: 2025-06-11

Country: United Kingdom

Location: Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.

Job Description

Job Title: Operations Manager

Role Overview

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?

As an Operations Manager, you'll provide overall leadership for the Field Managers, Project Managers, Testers, including EH&S. Manage these teams in efficient and safe resource allocation, Mod Execution, and delivering Customer Experience.

Team Management

• Coaching the field supervisors
• Team meetings including weekly huddles
• Performance Management and Development (e.g., face-to-face 121’s, coaching, training plans, ER Cases)
• Support hiring process with Talent Acquisition support when necessary
• Other line management and controls (expense approval, time off)
• Drive technology and process improvement adoption within the team to support productivity and customer satisfaction

EHS Activities

• Lead and drive safety culture. Monitor completion and ensure field supervisor compliance inline with Otis safety policy.
• Conduct required number of Management Audits, Vehicle Audits, etc.
• Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions, and in the environment created for your team.

Field Delivery KPIs

• Drive and monitor actions for Field Supervisors to achieve KPI’s and activity inputs that lead to KPI delivery.
• Compile field delivery forecasting

OT Financial Growth

• Support and work closely with sales team and OT lead to encourage targeted business growth across all revenue streams.
• Lead and participate in project contract reviews and SIP/MSIP
• Support teams Debt action close out

Customer

• Onsite customer meetings in collaboration with Supervisors, Account Managers, and OT lead
• Drive completion of customer field-related queries and lead respective customer escalations close out

What's on offer

• A highly competitive salary, bonus, and company car scheme.
• Insight into strategic operations, with the opportunity to leave your mark in a highly competitive sector.

Requirements

• Proven track record of delivering operational results.
• Experience of operating with the ability to deliver quantifiable results.
• Good management experience.
• Savvy adopter of technology and experienced user of MS Office and app/cloud-based tools.
• P&L understanding.

Apply today to join us and build what’s next!.

If you live in a city, chances are we will give you a lift or help keep you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people daily and maintain approximately 2.2 million units worldwide, the industry's largest Service portfolio.

You may recognize our products at landmarks like the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers! We are 69,000 strong, including engineers, digital tech experts, sales, and specialists, all committed to meeting diverse customer needs worldwide. We are proud of our diversity and legacy of innovation.

Joining Otis means becoming part of an innovative global leader with a resilient business model. You’ll belong to a diverse, trusted community where your contributions and skills will help us stay connected and on the cutting edge.

We offer opportunities, training, and resources to build leadership and capabilities across Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program sponsors colleagues pursuing degrees or certifications.

Our focus is on people. As a global, people-powered company, we prioritize safety, ethics, and quality—our Three Absolutes. Learn more about our ESG initiatives here.

Join Otis and help us #BuildWhatsNext!

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected classes. To request accommodation, contact us at [e-mail].

Privacy Policy and Terms:

Click here to read the Policy and Terms.

About Us

We hire and develop the best people, offering a supportive environment where employees can perform at their full potential. We push boundaries to thrive in a taller, faster, smarter world.