Operations Manager

The Clinic@78; Bournemouth; On-site; GBP 36,000 - 48,000; Full time

Job summary

A leading private medical practice in Bournemouth is looking for an Operations Manager to oversee all non-clinical operations within the clinic. The role involves staff management, operational oversight, compliance, and enhancing patient experiences. Candidates should possess strong leadership skills and a background in management, ideally within healthcare.

Benefits

Company pension

Employee discount

Qualifications

• Minimum 3 years in a management role, ideally within a healthcare/clinical setting.
• Excellent leadership and planning skills.
• Strong problem-solving ability and attention to detail.

Responsibilities

• Manage recruitment, onboarding, and training of non-clinical staff.
• Oversee daily clinic operations, ensuring compliance.
• Coordinate patient experience and administrative processes.

Skills

Leadership

Planning

Interpersonal Skills

Problem Solving

Attention to Detail

Critical Thinking

Decision Making

Education

Bachelor's degree

Master's degree

Tools

Word

Excel

PowerPoint

Teams

Job description

Job Title: Operations Manager

Location:The Clinic@78, Bournemouth

Job Type:Full-Time, Permanent

Salary:£36,000 – £48,000 per annum (Dependent on Experience) + Performance Related Bonus

Benefits:Company pension, Employee discount

Working hours:Monday to Friday

Education:Bachelor's degree (essential), Masters Degree (Desirable)

Experience:Minimum 3 years management experience (essential)

About The Clinic@78

The Clinic@78 is an innovative and inspirational private medical practice in Bournemouth, offering a wide breadth of healthcare services under one roof. These include Private GP consultations, Hospital Specialist services, Diagnostic Testing, and Minor Operations – all delivered with exceptional care and a single point of administrative contact. Our ethos of compassion and continuity extends to patients and staff alike, fostering a supportive, collaborative and high-performance environment.

About the Role

We are seeking a dynamic, highly motivated and conscientiousOperations Managerto lead the day-to-day operations of ourClinicpractice. This is a pivotal role within the organisation, responsible for ensuring the smooth, efficient, and compliant functioning of all non-clinical aspects of the business. The successful candidate will demonstrate proven leadership ability, strong organisational skills, and excellent communication, with a background in healthcare or clinic operations being highly desirable but not essential. We welcome applicants from other industries with transferrable skills and experience.

Key Responsibilities

1. Staff Management

• Lead recruitment, onboarding, and training of all non-clinical staff.
• Conduct regular appraisals, performance reviews, and staff meetings.
• Manage staff rota, leave requests, and cover arrangements.
• Oversee payroll and timesheet processing.
• Foster a positive and professional team culture.

2. Medical and GP Coordination

• Ensure consistent GP cover and manage forward availability schedules.
• Liaise with doctors regarding clinical supplies, paperwork, and administrative support.
• Coordinate logistics and communication between medical and administrative teams.

3. Operational Oversight

• Oversee the clinic’s daily operations including opening and closing procedures.
• Ensure completion of all scheduled checks (daily, weekly, monthly).
• Define and delegate responsibilities acrossroles such as Receptionist and Adminthe MedicalReception TeamSupport,ensuring clinic workflows are managed.
• Undertakewithregular team briefings and updates..

4. Patient Experience & Administration

• Manage front-of-house processes including bookings, payments, check-in/out and patient queries.
• Oversee accurate invoicing for insurance and private billing.
• Ensure all patient documentation (registration forms, questionnaires, letters) is managed efficientlyand of a high level of accuracy.
• Maintain a welcoming and professional waiting room environment.
• Monitor follow-up processes for both clinical and business-related matters.
• Beingthefirst point of contact for patient feedback and respondingin line with clinic policies.

5. Compliance & Quality Assurance

• Ensure regulatory compliance acrossthe clinic, includingstaffing, equipment, and premises.
• Maintain up-to-date policies, procedures, and documentation in line with current standards.
• Coordinate audits, feedback mechanisms, and quality assurance initiatives.
• Ensure equipment maintenance and H&S obligations are fulfilled.

6. Business Development & Marketing

• Support the Directors with business planning and development opportunities.
• Assist with local marketing initiatives, events, and networking.
• Promote specific services and campaigns
• Monitor patient feedback and market trends to identify growth opportunities.

7. Finance & IT

• Support financial planning, budgeting, and purchasing in coordination with senior management.
• Liaise with IT support to ensure systems run smoothly and data security is maintained.

Candidate ProfilePerson Speciation

Essential:

• Educated to degree level or equivalent
• Minimum 3 years in a management role, ideally within a healthcare or clinical setting.
• Excellent leadership, planning and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• High integrity, discretion, and emotional intelligence.
• Self-motivated with ability to motivate and inspire others.
• Previous accountancy or finance experience
• Excellent IT skills including Word, Excel, Powerpoint, Teams
• Familiar with regulatory frameworks
• Excellent interpersonal and communication skills
• Critical thinking
• Discreet, diplomatic, and empathetic in approach to colleagues and patients.
• Ability to make decisions independently

Desirable:

Background in healthcare management.We welcome applicants from other industries with transferrable skills and experience.

• Familiarity with CQC compliance or other comparable regulatory frameworks.
• Working knowledge of Healthcode,Semble& Bluestream

Additional Information

Applicants must be able to reliably commute or be willing to relocate to Bournemouth.

This is an exciting opportunity for a dedicated individual to make a real impact in a growing and forward-thinking private healthcare environment.