Operations Manager

Sonali Pay; Birmingham; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company in the money remittance sector is seeking an Operations Manager to enhance operational efficiency and ensure compliance with UK financial regulations. This role plays a pivotal part in managing transaction flows, leading customer support teams, and driving process improvements. Ideal candidates will possess a strong background in financial services and a commitment to operational excellence.

Qualifications

• Proven experience in operations management with a focus on financial services.
• Strong skills in transaction management and compliance regulation.
• Track record of efficient team leadership and process optimization.

Responsibilities

• Monitor end-to-end remittance transaction flows and ensure SLAs are met.
• Lead resolution of escalated customer service issues.
• Supervise and develop customer support teams to foster high performance.

Skills

Operational Excellence

Regulatory Compliance

Customer Service Management

Team Leadership

Risk Management

Process Improvement

Education

Background in Financial Services

Job description

Direct message the job poster from Sonali Pay

We are seeking an experienced Operations Manager to lead and optimise the day-to-day operations of our money remittance business. This is a critical leadership role, ideal for someone with a background in financial services, operational excellence, and regulatory compliance.

Key Responsibilities:

· Transaction Management: Monitor end-to-end remittance transaction flows in real time, ensuring SLAs, regulatory timelines, and operational accuracy are consistently achieved.

· Service Resolution: Lead the resolution of escalated customer service issues, ensuring swift and satisfactory outcomes while maintaining high customer satisfaction.

· Platform Oversight: Manage the deployment, maintenance, and performance of payment platforms and remittance systems, in collaboration with IT and vendor partners.

· Team Leadership: Supervise and develop operations and customer support teams, fostering a high-performance culture and continuous development.

· Risk & Compliance: Ensure full adherence to UK financial regulations including AML, KYC, GDPR, and other industry-specific requirements.

· Reporting & Controls: Oversee financial and transaction reporting, including reconciliation, audit readiness, and internal controls.

· Stakeholder Management: Build strong relationships with internal departments, financial partners, and third-party service providers.

· Business Strategy Support: Collaborate with senior leadership to support strategic planning, process reviews, and operational scalability.

· Process Improvement: Lead process improvement initiatives, embedding quality assurance, cost-efficiency, and service excellence across the operation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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