Operations Manager

Centrick; Birmingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a dynamic property management company as an Operations Manager in Birmingham. This role involves leading a team, ensuring compliance, and delivering exceptional service across various residential sites. You'll have the opportunity to develop your skills, enjoy numerous benefits, and impact a growing company focused on excellence.

Benefits

Health and Wellbeing Support

25 Days Holiday Plus Bank Holidays

Enhanced Pension Scheme

Social Events and Team Activities

Extra Day Off for Birthday

Increased Holiday Allowance with Service

Company Sick Pay Increases with Service

Study Support for Professional Development

24/7 Mental Health Support

Volunteering Day for Charity

Qualifications

• Experience managing large, complex residential sites.
• Knowledge of the RICS code of practice.
• Proactive and detail-oriented approach to building safety.

Responsibilities

• Lead and mentor a team of Property Managers.
• Oversee service excellence across client interactions.
• Ensure compliance with property management regulations.

Skills

Leadership

Customer Service

Compliance Management

Team Development

Building Safety

Education

Experience in property management

Relevant industry qualifications

Job description

Centrick Birmingham, England, United Kingdom

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Centrick Birmingham, England, United Kingdom

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The Company

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.

The Company

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.

We're all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick!

We take pride in the service we provide as well as building a collaborative culture internally.

So, who are we looking for?

Are you ready to take your career in residential block management to the next level?

We’re on the hunt for an experienced Senior Property Manager or Operations Manager who brings expertise in managing large, complex residential sites and a proven track record in UK block management.

This is more than just a role, it’s an opportunity to join a dynamic, forward-thinking company that genuinely values its people. We’re committed to supporting your growth, investing in cutting-edge technology, and fostering an environment where you can thrive.

You’re someone who takes pride in delivering exceptional service, not just meeting expectations but exceeding them. You’ll be able to showcase you ability to lead, support and mentor a growing team, leading by example and showcasing exceptional practice across your portfolio.

With a meticulous approach to compliance and building safety, you’ll confidently take ownership of maintaining large-scale, intricate sites. Your attention to detail and proactive mindset means nothing slips through the cracks.

If you’re passionate about making a difference, love working in a collaborative setting, and find joy in helping your team succeed, we want to hear from you.

This is your chance to make a real impact in an industry-leading company that’s as ambitious as you are.

You will need to demonstrate experience in a similarly levelled property role.

And what will you be doing?

No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

• Responsibility for the provision of an industry-leading property management service to all developments within your region in compliance with TPI and the RICS code of practice and Company policy
• Proven experience in leading, mentoring and developing a team of Property specialist at varying levels of experience, with a focus on performance management, development and fostering a culture of accountability and professional growth.
• Foster and maintain strategic client relationships, ensuring regular, high-level communication and delivery of accurate, data driven reporting that supports long term partnership growth.
• Oversee and uphold service excellence across all customer touchpoints, embedding a culture of proactive issue resolutions and accountability, while personally leading on complex or high risk matters to prevent escalation and protect client satisfaction.
• Ownership for the accurate provision of service charge budgets and reserve provision across your region, ensuring compliance with the lease
• Overseeing all reactive and planned maintenance across your region, guiding, and supporting your team to deal with complex Section 20 consultations and major works in compliance with applicable legislation, guidance, and regulations
• Leading, mentoring, and guiding a team of Property Managers, developing each team member’s skills and knowledge
• Maintaining a strong technical knowledge of all applicable legislation, regulation, guidance, and best practice
  
  

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

• Health and Wellbeing: We all know how important health is, and sometimes a little extra support can make a big difference. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses
• Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays! Whether you need to rest and recharge or seek new adventures like storming up a mountain, we want you to have the time to do what thrills you.
• Future Security: National surveys show that pensions are a top priority for employees. That’s why we offer an enhanced pension scheme with a 5% match after a year, helping you secure your future.
• Socials: Enjoy our calendar of events, which include lunches, activities and meet-ups with all our teams (we're quite big now and spread across the nation!).
• Celebrate Your Day: Take an extra day off on us for your birthday! Celebrate with a spa day, an extra-long weekend, or simply spend time with your favourite people knowing you have an extra day of annual leave.
• Extra Time: We appreciate your dedication and service. As a token of our gratitude, your holiday allowance increases with your length of service.
• Looking After You: Company sick pay increases with your length of service, because your wellbeing matters to us.
• Investing in Your Skills: We support your growth and development with study support, helping you invest in your skills and future, whether that’s gaining your professional membership or taking a course that will help you with your role. We even have a physical academy here, dedicated to developing your skills.
• Your Wellbeing Matters: We understand the importance of mental health and its impact on your overall wellbeing. That's why we offer 24/7 mental health support and complementary counselling sessions.
• Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about.
• Perkbox: We love this interactive platform which allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways, from a cheeky mid week Nandos, a shopping spree or health-focused rewards!
  
  

At Centrick inclusivity and diversity aren't just words to us—they're the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.. If there’s anything we can do to make you more comfortable or confident, just let us know. We're here to help you show off your best self!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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