Operations Manager

Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?

We are looking for a dynamic Operations Manager who will manage the successful and efficient day-to-day operation of the club reception and cleaning teams within the Club, ensuring we give our members a fabulous experience every day. You will regularly act as Duty Manager, taking responsibility for the efficient operation of the club.

Leading the Reception, Cleaning, and Spa host teams, you will deliver 5-star standards of facilities and a safe, clean environment through an obsessive attention to detail, taking a See it, Fix it approach and completing detailed reviews, ensuring the safety of members and team remains our highest priority at all times.

What’s more, as an Operations Manager with us you will have a range of benefits that you’ll be hard pressed to find anywhere else in the industry:

• Free Club Membership* for you and your family
• Discounts on our products such as Swimming / Tennis Lessons and Personal Training
• Unlimited 50% discount on food and drinks
• Opportunity for advancement and career progression
• Flexible Shift Patterns
• Learning and Development Opportunities
• Wagestream App allowing you to be paid on demand
• Benefits Suite

What are we looking for?

• A self-motivated manager who will take pride in exceptional service to our members and is happy to work with the club General Manager to ensure a safe and premium experience across the whole club.
• The position requires working shifts in accordance with the demand of the business, including working 4 weekend shifts per month and at least one late shift per week.
• Experience in managing a team in a service-led facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility) – highly desirable.
• Experience of duty management responsibilities – desirable.
• Experience of financial planning and management.
• Passionate about customer service.
• Excellent communication and collaboration skills.

You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.

At David Lloyd Clubs, we do everything we can to create an environment that’s filled with energy and fun. A place where diversity is celebrated and everyone can feel like they belong. A place for you.

Not only that. As a Team member, you get to make the most of our top-of-the-range facilities, such as state-of-the-art gyms, luxury Spa Retreats, indoor and outdoor pools, a range of racquets sports which can be played all year round, crèches, restaurants, and much, much more.