Operations Manager

Talent Hive; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A family-friendly hotel in the Midlands is seeking an Operations Manager to lead their team in delivering outstanding guest experiences. The ideal candidate will have extensive experience in hotel operations and a strong focus on customer service, ensuring that the hotel meets its high standards. Responsibilities will include managing the daily operations, inspiring the team, and overseeing food and beverage services.

Benefits

Company Pension Scheme

Excellent career development opportunities

Free Car Parking Onsite

Qualifications

• Proven experience as a Hotel Operations Manager or strong HOD in a high-volume environment.
• Exceptional ability to motivate and lead a team.

Responsibilities

• Lead the hotel team to deliver exceptional guest experiences.
• Oversee operations and ensure high service and product standards.

Skills

Leadership

Customer Service

Motivation

Problem Solving

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

The Company

• Part of a group with properties all over Europe
• An award-winning, family-friendly hotel
• Established property in the Midlands

The Benefits

• Up to £50,000 per annum
• Company Pension Scheme
• Excellent career development opportunities

The Job Role

• Working closely with the General Manager you'll lead the team to exceed guests expectations by delivering an efficient, yet relaxed service through your hands-on approach.
• The Operations Manager will oversee a team of HOD's to ensure the hotel is operating at the high levels currently being delivered.
• Working a mix of early and late shifts across the week and weekend to suit business needs
• The successful Operations Manager will be driving service and product standards through the F&B outlets

The Requirements

• A current Hotel Operations Manager or strong HOD with knowledge and experience in a similar role, having previously worked in food and beverage.
• You will be used to high volume and delivering high standards whilst working under pressure.
• You'll motivate, educate and inspire your team to deliver the best guest experience.
• A passion for service is a must
• Ability to comfortably deal with any customer queries efficiently and professionally.

The Location

• Sutton Coldfield
• Free Car Parking Onsite

Consultant: Adrian Pate
Telephone: [phone]

We at Talent Hive are specialist recruiters within the Hospitality & Catering sector, if you would like a confidential chat about your career, please reach out to us on 0121 448 2260.