Operations Manager

Envevo; Bellshill; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A utility services provider in Scotland is looking for an experienced Operations Manager to oversee operational processes and lead a skilled team. The ideal candidate will have over 5 years of experience in the Utility/Contractor business, excellent project management skills, and a strong focus on customer satisfaction. This role offers a hybrid work model, a monthly car allowance, and numerous benefits including a performance bonus.

Benefits

Monthly Car Allowance

Hybrid & Flexible Working

35 days annual leave

Travel subsistence

Company performance bonus

BUPA Healthcare (after 6 months)

Salary Sacrifice Pension Scheme (8%)

Salary Sacrifice EV Car Scheme

Holiday Purchase Scheme (up to 5 days)

Onsite Gym (free)

Discount platform

Long Service Awards

Qualifications

• Valid UK Driving Licence required.
• 5+ years of experience in Utility/Contractor business with LV/HV/EHV apparatus.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Manage day-to-day operations to ensure smooth workflow.
• Identify areas for process improvement and implement solutions.
• Lead and motivate the operations team to achieve goals.
• Oversee multiple projects, defining scope and deliverables.
• Develop and manage operational budgets.

Skills

Project management

Commercial awareness

Interpersonal skills

Communication skills

Data analysis

Health and safety knowledge

Education

Degree or equivalent qualification in a related field

Tools

MS Office

ERP system knowledge

Job description

As the Operations Manager, you will oversee, streamline, and optimise our operational processes, lead a talented team, and ensure we deliver results for our clients. This role is crucial to the growth and success of our organisation, requiring a blend of strategic planning and hands-on execution.

You will be a motivated Operations Manager with the ability to think strategically and align operational strategies with the company’s goals. You will work collaboratively across departments and levels within the organisation, with a proactive approach focused on achieving results and meeting deadlines.

This role requires a professional who can work under pressure and meet tight deadlines, with a willingness to work flexible hours, including evenings and weekends if necessary.

Operational Oversight

• Manage and oversee the day-to-day operations to ensure smooth workflow.
• Develop, implement, and monitor operational policies and procedures.
• Coordinate with various departments for seamless operational integration.

Process Improvement

• Identify areas for process improvement and implement solutions.
• Monitor operational performance metrics to drive efficiencies.
• Foster a culture of continuous improvement.

Team Leadership

• Lead, mentor, and motivate the operations team to achieve organisational goals.
• Conduct performance evaluations and provide constructive feedback.
• Manage multiple projects simultaneously, ensuring timely and within-budget completion.

Project Management

• Oversee multiple projects, defining scope, goals, and deliverables.
• Coordinate with project teams for successful execution.

Financial Management

• Develop and manage operational budgets for cost-effective operations.
• Monitor financial performance and implement cost controls.
• Prepare and present performance reports to senior management.

Compliance and Safety

• Ensure compliance with laws, regulations, and policies.
• Develop and enforce health and safety standards.

Customer Focus

• Maintain high customer satisfaction levels.
• Resolve customer issues promptly and effectively.

Essential Qualifications and Skills

• Valid UK Driving Licence
• Excellent project management skills
• Commercial awareness
• Proven experience in managing people and client relationships
• Strong interpersonal and influencing skills
• Good communication skills (written and verbal)
• Proficiency in MS Office; ERP system knowledge is an advantage
• Experience in a fast-paced environment
• Ability to analyse data and recognise trends
• Good health and safety knowledge
• At least 5 years’ experience in Utility/Contractor business working with LV/HV/EHV apparatus

Desirable Qualifications

• Degree or equivalent professional qualification in a related field

Benefits

• Monthly Car Allowance
• Hybrid & Flexible Working
• 35 days annual leave (including shutdown days)
• Travel subsistence
• Company performance bonus
• BUPA Healthcare (after 6 months)
• Salary Sacrifice Pension Scheme (8%)
• Salary Sacrifice EV Car Scheme & Charger Installation
• Holiday Purchase Scheme (up to 5 days)
• Onsite Gym (free)
• Additional benefits platform for discounts
• Long Service Awards