Operations Manager

Mount Charles Group; Belfast; On-site; GBP 42,000; Full time

Job summary

A leading Facilities Management company is seeking an Operations Manager in Belfast. This role involves managing operations across various sites, focusing on client relations, business retention, and team leadership. The ideal candidate will have strong communication and health & safety experience, along with a valid driving license. Attractive benefits include a salary of £42,000 and a generous holiday package.

Benefits

25 days holiday plus 8 statutory holidays

Health and Wellbeing Program

Company Pension scheme

Qualifications

• Candidates should have excellent communication skills.
• Health & Safety experience required.
• Clean and valid Driving Licence necessary.

Responsibilities

• Provide overall planning, direction, and control to Operations teams.
• Responsible for all client operations including cleaning and security.
• Focus on retention of existing business and identify underperforming areas.

Skills

Customer relationship management

Health & Safety experience

Excellent communication skills

Tools

Computer literacy

Driving license

Job description

Overview

Job ref: RF-2509-36

Location: Belfast - Mount Charles Group

Quantity of Posts Available: 1

Salary: £42000 per annum

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you!

Do the right thing, Have fun & grow together, Take pride in what you do!

We are currently recruiting for an Operations Manager to join our team at the Mount Charles Group working at sites across Northern Ireland. This is a great opportunity to join a world leading facilities management company.

Working Pattern

• 40 hours per week
• Generally, Monday to Friday, however flexibility will be required for occasional weekends/evenings.
• Company Pension scheme
• Manage own diary
• Driving license required

Rewards

• £42,000 per annum
• 25 days holiday plus 8 statutory holidays.
• Health and Wellbeing Program inclusive of Employee Assistance Program

The Role

• Provide overall planning, direction, Leadership and control to all Operations teams within your area to achieve operating and financial goals.
• Responsible for all client operations encompassing cleaning, Housekeeping, Security, Healthcare cleaning and Combined Services
• Ensure all direct reports follow company policy and procedures regarding Financial controls and reporting, Payroll, Health and Safety, Accident Reporting, and Human Resources.
• Management of the patch performance against budget, including allocation of budgets to direct reports to ensure effective operations and optimum financial performance.
• Focus on retention of existing business and identification of business that is either operationally of financially underperforming.

The Person

• Be fully conversant with and understand the requirements of contracts in terms of responsibilities, obligations and scope of services.
• Establish effective customer relationships and maintain mutually beneficial relationships with clients to influence retention and grow base business proactively
• Assist as and when required in the sales/tender process
• Clean and valid Driving Licence required
• Candidates should have excellent communication skills
• Health & Safety experience
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis. The post also requires proficient skills in computer literacy.

Please note, the successful applicant\'s offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

Closing date: Sun 12 October 2025